The best help desk for Ecommerce
Your growing pains don’t have to slow down support
We’ll help you leverage automation to provide personal support at scale, so your agents can focus on the conversations that matter.
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Agents resolve tickets % faster on Gorgias than other helpdesks
Hours avg. first response time
Hours avg. resolution time
Avg. satisfaction score
No-touch tickets with our Automation Add-on
Full Name, Role, Company Name
Custom solutions led by industry experts
Regular consultations to implement best practices
Every customer on an Advanced or Enterprise plan receives a dedicated account manager to help your store implement industry-leading customer services practices. They’ll lead Quarterly Business Reviews to asses your use of the helpdesk and find ways to help your team work more efficiently. And that’s on top of 24/7 technical support.
Level up your Macros, Rules, and automation flows
Not quite sure what Rules to implement? Wondering what Macros other brands are creating? Your dedicated account manager will provide insights and help create the best processes for your organization, and even teach your lead agents so they know how to best utilize the automation tools available to them.
Implement custom integrations and escalate product feedback
Need more than what Gorgias offers today? Your dedicated account manager will work with you to identify opportunities for custom HTTP integrations, customize widgets and actions in the Customer Sidebar, and send feedback straight to our product team for consideration in our roadmap. (Which you can follow along with here.)
