Good customer service for Shopify stores is all about showing that your customers’ issues can easily be resolved. And this will keep them happy.
This applies to all products, however great they may be: if a product is good but customer service is a hassle then your customer might just go for the product that is not as good but where questions get answered and issues resolved.
So what makes good customer service when you’re a Shopify store?
- Speed and accuracy: helping your customers when and where they need it
- Simplicity: making your customers' lives easy
- Customer knowledge: knowing your customers' orders, past conversations, reviews, queries to understand their needs
- Interactive customer relationship: customer service is a unique opportunity to build customer loyalty
How do you create, as a Shopify store, good customer service?
This is where Gorgias comes in: making sure that your customer service is as good as your product. Our customer service platform is specially designed for Shopify stores and our Shopify customers like Dealeaz and Try The World have increased productivity by 40% whilst improving customer satisfaction through quality customer service. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are replied to automatically.
