Great customer service for Shopify stores

Improve your customer service with our multi-channel helpdesk integrated to your Shopify back office

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Used daily by 
21000
+ support agents

Turn your customer support
into a profit center

Provide customer service across all channels using a single app

Connect your support emails, social media and more in a single support app. You can connect as many Shopify stores as you want.

Gain productivity and speed with smart autoresponders and automation

Use intelligent macros that automatically pull variables from other apps. You can then add a bit of personalization and respond to the customer within seconds.

Get a holistic view of you customers

Merchants usually need to switch between multiple apps to respond to customer requests.

Pull data from all of them directly inside Gorgias, so your team immediately understands the customers context. Then, your agents can refund orders, edit shipping addresses in one click.

“Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.”
Ian Anderson,  Operations Manager @ mnml

Good customer service for Shopify stores is all about showing that your customers’ issues can easily be resolved. And this will keep them happy.

This applies to all products, however great they may be: if a product is good but customer service is a hassle then your customer might just go for the product that is not as good but where questions get answered and issues resolved.

So what makes good customer service when you’re a Shopify store?

- Speed and accuracy: helping your customers when and where they need it

- Simplicity: making your customers' lives easy

- Customer knowledge: knowing your customers' orders, past conversations, reviews, queries to understand their needs

- Interactive customer relationship: customer service is a unique opportunity to build customer loyalty

How do you create, as a Shopify store, good customer service?

This is where Gorgias comes in: making sure that your customer service is as good as your product. Our customer service platform is specially designed for Shopify stores and our Shopify customers like Dealeaz and Try The World have increased productivity by 40% whilst improving customer satisfaction through quality customer service. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are replied to automatically.

Join the 

4500

+ ecommerce
brands that use Gorgias
every day

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Get a live demo