Product tour
Helpdesk
All your customer support, centralized in one place.
AI Agent
Automate 60% of your support with AI to focus on what humans do best.
What’s new at Gorgias?
↗︎
Check out the Spring 2025 Product Release.
Ecommerce platforms
Shopify
Gorgias Automate
BigCommerce
Magento
WooCommerce
PrestaShop
Integrations
Omnichannel
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Artificial Intelligence
Lightspeed AI features to get more done in a fraction of the time
Statistics
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Klaviyo
Loop Returns
Recharge
Yotpo
App Store
100+
app integrations
See Gorgias in action
↗︎
Explore Gorgias through 3-minute interactive product tours.
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Enterprise
Pricing
Partners
Tech Partners
Become a Tech Partner
Build an app
Browse the App Store
Refer a customer
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Find a partner
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Meet our Ambassadors
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Resources
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Blog
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CS Benchmark report
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Events
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Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Julien Marcialis
Marketer at Gorgias
LinkedIn
Julien is in charge of website, CRO, PLG, and SEO at Gorgias.
Articles by Julien Marcialis
Playbook
CX Design
7 Key Zendesk Features [+ Pros and Cons of Zendesk]
11 min read . By Julien Marcialis
By Julien Marcialis
Apps and Integrations
How to Write the Perfect Answer to Social Comments
12 min read . By Julien Marcialis
By Julien Marcialis
Social Media
How to Respond to Customer Complaints & Win Customers Over
8 min read . By Julien Marcialis
By Julien Marcialis
Customer Experience
How To Improve Customer Service and Lift Revenue in 2024
16 min read . By Julien Marcialis
By Julien Marcialis
Customer Service Team Management
Customer Experience
A 10-step Guide to Ecommerce SEO for Beginners
7 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
20 Essential Ecommerce KPIs for Growing Your Business
18 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
How to Build a Great Ecommerce Business Expansion Plan (included PDF template)
9 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
What is Ecommerce Automation? Everything You Need to Know
9 min read . By Julien Marcialis
By Julien Marcialis
Automation and Self-Service
Ecommerce Growth
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