Product tour
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
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Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
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Julien Marcialis
Marketer at Gorgias
LinkedIn
Julien is in charge of website, CRO, PLG, and SEO at Gorgias.
Articles by Julien Marcialis
Playbook
CX Design
7 Key Zendesk Features [+ Pros and Cons of Zendesk]
11 min read . By Julien Marcialis
By Julien Marcialis
Apps and Integrations
How to Write the Perfect Answer to Social Comments
12 min read . By Julien Marcialis
By Julien Marcialis
Social Media
How to Respond to Customer Complaints & Win Customers Over
8 min read . By Julien Marcialis
By Julien Marcialis
Customer Experience
How To Improve Customer Service and Lift Revenue in 2024
16 min read . By Julien Marcialis
By Julien Marcialis
Customer Service Team Management
Customer Experience
A 10-step Guide to Ecommerce SEO for Beginners
7 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
20 Essential Ecommerce KPIs for Growing Your Business
18 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
How to Build a Great Ecommerce Business Expansion Plan (included PDF template)
9 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
What is Ecommerce Automation? Everything You Need to Know
9 min read . By Julien Marcialis
By Julien Marcialis
Automation and Self-Service
Ecommerce Growth
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