First off, Zendesk has done an amazing job of pioneering the customer support software industry. Secondly, evaluating Gorgias vs. Zendesk or looking for Zendesk alternative, is already the right thing to offer exceptional customer support.
So what’s the differences between Gorgias and Zendesk?
Zendesk solves support issues across industries, from your internet provider and bank, to some of the word's companies with support teams bigger than your whole company.
Gorgias is 100% dedicated to ecommerce. This focus allows us to create the best help desk possible for your online store with deep ecommerce features for both Shopify, Magento and BigCommerce.
Don't waste time switching between Zendesk and your other ecommerce tools. It's painfully slow, and increases the likelihood of errors moving info into a ticket manually.
Gorgias brings all of your channels into one place and uses advanced machine learning to pull in key data like shipping information and auto-populating responses. It's like turning on autopilot.
We wouldn't build the best help desk if we weren't obsessed with delivering an outstanding customer experience.
When you become a Gorgias customer, we take care of you whether you're a solopreneur or an international DTC brand. Our on-boarding and training resources are 100% free and tailored to your needs.
We don't penalize you for adding more users, encourage unsafe practices like sharing seats, or set our pricing with complex formulas like the number of users multiplied by the number of apps divided by the number of years in the contract.
Gorgias pricing is based on total number tickets each month. Unlimited users, orders, apps, and stores are included in your plan. No paying for features or seats you only need sometimes.
All of our plans are offered month-to-month. Long term contracts don't help your business keep up with rapidly changing customer expectations.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.
Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your Shopify stores into Gorgias. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place.