Automate 60% of your support. 
Focus on what humans do best.

AI Agent is available in your account! Book your free 1:1 call with an AI implementation expert to get set up today.

Avery Gomes
Hi, I accidentally placed an order to my old address. Can you ship it to my new one instead? 123 Alphabet St.
AI Agent
Hi Avery!

No worries at all, I can definitely help out.

We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.
Is the response accurate?
AI Agent USED:
Guidance: Update Address Pre-Fufillment
Knowledge: Shipping times
Order Data: #512455
Ticket events
Tagged VIP Customer Address Update
Update Address
Send personalized responses in <1min
Replicate your brand voice and processes
Review and coach AI to improve accuracy
Use pre-built Actions for full resolutions
Helping 15,000 ecommerce brands automate CX with the power of AI.

Expand your impact with
AI-powered CX

CX teams spend too much time answering repetitive tickets. 
Now, you can leverage AI to resolve repetitive tickets and spend more time on high-impact conversations.
Resolve 60% of support with cost-effective AI
Delight customers with instant answers, 24/7
Save time for personal connections that drive LTV

Meet your newest team member

AI Agent learns your policies and brand voice to autonomously handle support queries. Just like a human agent. Meet customer expectations with fast, accurate responses and focus your team on high value conversations.

Simple setup in under 1 hour

Connect AI Agent to all your knowledge, data, and policies in just a few clicks — no complex logic or code.

Access helpful templates and get hands-on help from our team of AI implementation experts.

Full resolutions in under 1 minute

Let AI Agent talk to your other tools, pulling in data and pushing Actions to fully resolve customer inquiries with less back-and-forth.

Full visibility and 
control over the AI

Build trust with your AI by reviewing responses and handing-off specific topics to your team.

Easily fill knowledge gaps and improve the AI with feedback.

Manage AI Agent like a human

Train AI on your brand, policies, and data.
Let AI autonomously handle queries.
Review every AI interaction.
Give feedback to improve accuracy.

Upgrade your website CX with Flows

Automate common inquiries and connect customers to information they need to make a purchase — without leaving your website.
Share across channels
Publish automations across your customers journey in Chat, Contact Form, and Help Center
Branching flows
Build automated conversational Flows to answer FAQs, recommend products, file warranties, update subscriptions, and more
Track + manage orders
Give customers an intuitive portal to see the status of their shipment & update their orders

The Gorgias AI Roadmap for 2024

Our goal is to help all ecommerce brands fully automate 60% of their CX. Here is what we’re building to make that possible.

We believe that successful automation means your team will shift from answering tickets to coaching and monitoring AI. This doesn’t mean that humans are removed from the equation. Instead Agents will spend time improving automation and being proactive with customers to help them find the right products and drive revenue for your brand.

Get AI that’s easy to use and set up

See how Automate can instantly resolve up to 60% of your support