Unlike Zowie, which requires integrations with APIs and automations (one at a time) for each of the questions you want answered, Gorgias’s setup is simple. You have access to implementation support, templates, resources, and pre-built Actions – no technical skills required.

With Gorgias, you can provide granular feedback on every single interaction, ensuring that your AI Agent is always learning and improving.

Zowie’s Emailbot sends inquiries to an external chatbot, creating a disjointed, and frustrating experience for customers. Gorgias’s AI Agent responds to your customer emails in a human and conversational format – without ever making customers leave taking customers out of their flow.

As the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide, Gorgias offers the most integrations of any tool on Shopify (100+) meaning you can make rules with Shopify data and include more variables and actions. Zowie’s Inbox offers limited variables and no actions – which means more manual work to make updates to orders and a disorganized inbox.

Gorgias’s offers proactive automations for your website such as Flows and Order Management self-service portal in addition to AI Agent — while Zowie is limited to conversational AI.