Julia Luce is the senior content manager at Simplr, home of NOW CX. Julia helps brands navigate today’s customer experience landscape through trends reports, mystery shops, and interviews with leaders in ecommerce. Prior to joining Simplr, Julia worked as a freelance writer for professional and lifestyle outlets. She lives in Nashville, TN.
Playbook
CX Design
9 Revenue-Driving Ecommerce Shipping Best Practices
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5 Types of Ecommerce Inventory Management (+ Tips and Tools)
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Tips for Using Facebook Messenger for Customer Service
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How To Provide Order Tracking for Your Ecommerce Customers
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Building more authentic customer interactions starts with Gorgias
