Julia Luce is the senior content manager at Simplr, home of NOW CX. Julia helps brands navigate today’s customer experience landscape through trends reports, mystery shops, and interviews with leaders in ecommerce. Prior to joining Simplr, Julia worked as a freelance writer for professional and lifestyle outlets. She lives in Nashville, TN.

Articles by

Julia Luce

Playbook

CX Design

Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices

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Jordan Miller, Senior Editor at Gorgias

9 Revenue-Driving Ecommerce Shipping Best Practices

min read
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Ryan Baum, Content Lead at Gorgias

5 Types of Ecommerce Inventory Management (+ Tips and Tools)

min read
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Ryan Baum, Content Lead at Gorgias

10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2023]

min read
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Ryan Baum, Content Lead at Gorgias

Tips for Using Facebook Messenger for Customer Service

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Jordan Miller, Senior Editor at Gorgias

Customer Service Glossary: Main Terms and Definitions To Know

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Alexa Collins, Editor at Gorgias

How To Provide Order Tracking for Your Ecommerce Customers

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Ryan Baum, Content Lead at Gorgias

Building more authentic customer interactions starts with Gorgias

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