The best help desk for Ecommerce
Gorgias is the right choice. Discover why leading Shopify stores are moving out of Front.
Why Gorgias is the right choice
Built-in Shopify actions
Free, unlimited seats
Maximize your productivity
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Don’t wait months for onboarding
Get the full customer picture
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
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What is possible to do with Gorgias
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The glue for your entire ecommerce stack
Simplify subscription management. View and edit customer details in one click when replying to requests.
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Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.
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Display relevant customer information and the latest reviews left by customers in Gorgias.
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Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.
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Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.
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Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
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Respond to Attentive SMS conversations and view customer data in Gorgias.
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Reduce your support costs: answer questions automatically to save valuable support agent time.
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Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
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Create seamless conversations between your marketing campaigns, shoppers, and support team. Automatically create tickets in Gorgias from Klaviyo SMS campaigns, and create segments in Klaviyo based on support interations in Gorgias. Learn more >
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See Smile customer info next to every ticket in Gorgias, so your agents always know when they’re talking to your most loyal customers. Smile data can also be used in Macros to streamline responses. Learn more >
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Manage customer subscriptions and customer service from one convenient location by displaying Recharge data next to support tickets. You can also cancel, re-activate, or refund subscriptions right from the helpdesk, or embed this data in Macros to automate the most common support questions. Learn more >
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Allow your support agents to manage Yotpo product reviews, questions, loyalty plans, and referrals without leaving Gorgias. Display data in the Customer Sidebar next to every ticket, and choose to respond publicly or privately to offer the best support experience. Learn more >
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Respond to Attentive SMS conversations and view customer data in Gorgias. Tickets will automatically be created for replies to Attentive SMS campaigns, so you can connect customers directly with a customer support rep to drive more revenue. Learn more >
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Create tickets in Gorgias for replies to Postscript SMS campaigns, giving your agents the ability to work from one place without switching tools. They’ll also be able to better customize responses with full cross-channel conversation history and order information. Learn more >
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Assign phone calls through Aircall to agents in Gorgias, allowing them to provide excellent phone support with the full context of a customers’ order details and conversation history. Learn more >
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Create a seamless return and exchange flow by bringing Loop data into Gorgias. View refund status, shipping status, return reasons, and more from the same window you use to talk to customers, or navigate directly to your Loop Return Portal for faster processing. Learn more >
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Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account, so your agents can work faster from a single space. Display data in the Customer Sidebar next to tickets and quickly click through to the “Order Details” page in ShipBob for more details. Learn more >
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ChannelReply lets you answer all your Amazon, eBay, Back Market and Walmart buyer messages from inside Gorgias. You can also use marketplace data inside Macros, so your agents can send personalized replies faster. Learn more >
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Enrich support responses based on customer loyalty data. Bring LoyaltyLion data into the Customer Sidebar in Gorgias to see loyalty profiles, award points and encourage referrals straight from your helpdesk. Learn more >
Visit our App StoreUpdate shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.
This is an awesome helpdesk app. Has really helped us streamline our customer support services. We've eliminated any customers contacting us for help from falling through the cracks, and it is so easy having all our different channels ending up in the one space.