88% of customers expect brands to have self-service customer service resources. They don’t want to draft an email, sit on hold, or wait for a customer service agent for basic information that should be readily available:
- Your shipping, return, and refund policies
- Product specifications (like sizing and materials)
- Product set-up and troubleshooting
- Your brand’s story, values, and mission
Brands that use Gorgias’ self-service tools deflect up to 30% of tickets that don’t need agent attention. This ebook will empower you to create your first FAQ page with industry-leading examples, or expand the one you already have into a full help center.
This ebook is for you if:
- You’re a growing brand interested in adding an FAQ page to your site
- You have an FAQ page and want to upgrade to a Help Center
- You're exploring impactful self-service tools like self-service order management
Fewer tickets for your agents. Instant answers for your shoppers. A better experience for everyone.