Why is customer experience important and why do brands need to prioritize it to drive sales?
If shoppers leave the shopping experience feeling satisfied, it makes sense that they are happy to return as compared to if they had a negative experience.
A remarkable customer experience is critical to the sustained growth of any ecommerce business:
- Businesses can grow revenues between 4% and 8% above their market when they prioritize better customer service experience.
- Additionally, 89% of companies that provide “significantly above average” customer experience perform better financially than their competitors.
- A superior experience earns stronger loyalty, turning customers into promoters with a lifetime value 6 to 14 times that of detractors.
In this webinar, some ecommerce business leaders from notable brands like CROSSNET, Shinesty and Campus Protein offer some key customer experience strategies that can help increase loyalty, happiness, and ultimately revenue.
Watch the replay!