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eTail West 2026

eTail West 2026

Tradeshow

On February 24-25, 2026, the Gorgias team will be in Palm Springs for eTail West 2026, meeting with leading ecommerce brands, sharing insights on AI-powered CX, and showcasing how merchants are scaling smarter in 2026.

If you’re attending, visit us at Booth #704 to connect with our team and see what we’re bringing to the show.

eTail West 2026 is a premier retail tradeshow on February 23, 2026 in Palm Springs, United States. Join industry leaders to network, discover innovative retail technologies and strategies, and attend expert sessions designed for retail growth.
Wednesday, February 25, 2026
—
February 26, 2025
Palm Springs
,
United States of America
AMER - West
12:00 am
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The State of Conversational Commerce

Webinar
February 3, 2026
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February 3, 2026
Online
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Online
Online
12:00 am
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Post BFCM Learnings with DTCx

Webinar
January 22, 2026
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January 22, 2026
Online
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Online
Online
12:00 am
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Building a Conversational Commerce Strategy that Converts

Webinar
December 16, 2025
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December 16, 2025
Online
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Online
Online
12:00 am
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DTCx Ultimate Shopify Customer Journey Ep 16

DTCx Ultimate Shopify Customer Journey Ep 16

Webinar
Join DTCx Ultimate Shopify Customer Journey Ep 16 — a global webinar on December 4, 2025. This live worldwide session focuses on optimizing the Shopify customer journey for DTC brands, offering practical insights and best practices to boost acquisition, conversion, and retention.
December 4, 2025
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December 4, 2025
Online
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Online
Online
12:00 am
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Turning AI Implementation into Team Alignment

Webinar
Turning AI Implementation into Team Alignment — Webinar, Nov 19, 2025. Samantha Gagliardi shares practical lessons from rolling out an AI agent to align teams, improve product knowledge, and scale smarter customer experience.
November 19, 2025
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November 19, 2025
Online
,
Online
Online
12:00 am
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DTCx Last Minute BFCM Tips EMEA Edition

DTCx Last Minute BFCM Tips EMEA Edition

Webinar
DTCx Last Minute BFCM Tips EMEA Edition — Global webinar on November 6, 2025. Actionable last-minute Black Friday/Cyber Monday tips tailored to EMEA markets, covering traffic, conversion, and fulfillment tactics to help DTC teams maximize holiday sales.
November 6, 2025
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November 6, 2025
Online
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Online
Online
12:00 am
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Why Conversational Commerce Will Define BFCM 2025

Webinar

Discover how AI-driven conversations are redefining BFCM 2025.
This year, it’s not about the deepest discounts—it’s about delivering the best experiences. Join Gorgias CX experts and ecommerce leaders for a live tactical session on turning support into sales with advanced Conversational Commerce strategies that automate, personalize, and convert in real time.

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October 28, 2025
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October 28, 2025
Online
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Online
Online
12:00 am
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DTCx 5 Tools to Scale Your CX Sept 2025

DTCx 5 Tools to Scale Your CX Sept 2025

Webinar
DTCx 5 Tools to Scale Your CX Sept 2025 — Webinar (Global) on September 30, 2025. Discover five automation tools and strategies to streamline workflows, speed responses, personalize interactions, and free your team for higher‑value work.
September 30, 2025
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September 30, 2025
Global
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Global
Global
12:00 am
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Moments That Matter

Q3 Product Launch: The Helpdesk Moment

Webinar
Moments That Matter — Webinar on Sept 10, 2025 (Global): As AI handles routine tickets, your team faces higher-stakes interactions—birthdays, wedding gifts, VIP experiences. Join to see powerful Helpdesk upgrades that make it the command center for meaningful, brand-defining customer experiences.
September 10, 2025
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September 10, 2025
Global
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Global
Global
12:00 am
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DTCx Webinar BFCM Unlocking Omnichannel

DTCx Webinar BFCM Unlocking Omnichannel

Webinar
DTCx Webinar BFCM Unlocking Omnichannel — Join this global webinar on September 10, 2025 to prepare for BFCM with actionable omnichannel strategies for DTC brands. Live online; global audience.
September 10, 2025
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September 10, 2025
Global
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Global
Global
12:00 am
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DTCx Conversational AI Summit 2025

DTCx Conversational AI Summit 2025

Webinar
Join DTCx Conversational AI Summit 2025, a global virtual webinar on August 20, 2025 for modern eCommerce teams. Hear top brands and CX innovators share actionable AI strategies to connect faster, sell smarter, and serve customers better.
August 20, 2025
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August 20, 2025
Global
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Global
Global
12:00 am
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Behind the Hype with DTCx

Behind the Hype with DTCx

Webinar
Join Behind the Hype with DTCx — a LIVE webinar on Aug 14, 2025 at 1PM EST (Global). Katherine Goodman (Cornbread Hemp) with experts from Gorgias & Stamped cut through AI eCommerce hype with real-world wins, retention tactics, balancing automation & authenticity, and actionable CX strategies.
August 14, 2025
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August 14, 2025
Global
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Global
Global
12:00 am
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DTCx Ultimate Shopify Customer Journey Ep 15

DTCx Ultimate Shopify Customer Journey Ep 15

Webinar
DTCx Ultimate Shopify Customer Journey Ep 15 — July 31, 2025 | Webinar (Global). Join live to scale your Shopify CX: learn to proactively design and map 360° customer journeys, break team silos, uncover roadblocks, and apply practical tactics to deliver consistent, best‑in‑class experiences.
July 31, 2025
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July 31, 2025
Global
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Global
Global
12:00 am
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DTCx AI Ecommerce Intelligence Summit 2025

Webinar
DTCx AI Ecommerce Intelligence Summit 2025 (Webinar) — Join modern eCommerce teams July 24, 2025 for a global virtual summit featuring industry leaders and top brands delivering actionable AI-driven insights, forward-thinking strategies, and conversations that cut through the buzz to help you grow smarter and move faster.
July 24, 2025
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July 24, 2025
Global
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Global
Global
12:00 am
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AI Agent 2.0 Launch Webinar

Webinar
AI Agent 2.0 Launch Webinar on July 16, 2025 (Webinar, Global). See how AI Agent turns live chat into a 24/7 scalable conversion engine for pre‑sales and post‑purchase support. Hear brands and agencies share tactics to boost CX, ecommerce, and marketing.
July 16, 2025
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July 16, 2025
Global
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Global
Global
12:00 am
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DTCx Human AI Striking the Right Balance

DTCx Human + AI Striking the Right Balance

Webinar
DTCx Human AI Striking the Right Balance — Join Gorgias, TalentPop, Attentive & Soar on June 30, 2025 for a global webinar on blending AI efficiency with human empathy, scaling DTC without sounding robotic, real-world AI+human examples and CX automation best practices.
June 30, 2025
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June 30, 2025
Global
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Global
Global
12:00 am
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Virtual Gorgias Connect 2025

Virtual Gorgias Connect 2025

Webinar
Virtual Gorgias Connect 2025 is a global webinar on June 10, 2025. Join participants worldwide for a single-day, fully virtual event accessible from any location.

Join Virtual Gorgias Connect 2025 — a global webinar on June 10, 2025. Attend remotely from anywhere in the world for a focused, single-day virtual gathering.

Virtual Gorgias Connect 2025: a global webinar on June 10, 2025. Participate remotely in this worldwide virtual event designed for global access.

Attend Virtual Gorgias Connect 2025, taking place June 10, 2025. This global webinar is fully virtual and accessible to attendees around the world.
June 10, 2025
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June 10, 2025
Global
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Global
Global
12:00 am
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DTCx How to Deliver an Omnichannel Experience

DTCx How to Deliver an Omnichannel Experience

Webinar
DTCx How to Deliver an Omnichannel Experience — Webinar (May 22, 2025, Global). Learn to unify customer data for personalized engagement, drive conversions across the journey, apply human-centered automation, and review real-world ecommerce examples. Save your seat.
May 22, 2025
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May 22, 2025
Global
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Global
Global
12:00 am
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Gorgias Connect 2025

Gorgias CX Connect 2025

Tradeshow
Gorgias Connect 2025: May 7–8 at Hudson Loft, Los Angeles. Two-day tradeshow on AI in ecommerce featuring headline speaker Tiana Abdulmassih (OpenAI), panels, hands-on workshops, Networking Alley, great food & drinks, plus an epic 10-year anniversary afterparty on May 8.
May 7, 2025
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May 8, 2025
Los Angeles
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United States of America
AMER - West
12:00 am
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DTCx Ultimate Shopify Customer Journey Episode 14

Ultimate Shopify Customer Journey Episode 14

Webinar
Join a global webinar on April 30, 2025: DTCx Ultimate Shopify Customer Journey (Episode 14) exploring how top Shopify brands map and improve the D2C customer journey. Learn to proactively design journeys, break team silos, create 360° views, spot roadblocks and deliver consistent CX.
April 30, 2025
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April 30, 2025
Global
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Global
Global
12:00 am
View webinar

DTCx Webinar AI Powered Personalization

DTCx Webinar AI-Powered Personalization

Webinar
DTCx Webinar AI Powered Personalization — April 17, 2025 (Global). Discover how AI transforms eCommerce personalization with practical strategies for hyper-relevant shopping, real brand examples, and actionable tactics to boost conversions, customer retention, and AOV.
April 17, 2025
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April 17, 2025
Global
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Global
Global
12:00 am
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DTCx Ultimate Shopify Journey Episode 13

DTCx Ultimate Shopify Journey Episode 13

Webinar
Join us on February 20, 2025, for a #Global webinar diving into top Shopify brands' strategies for seamless customer journeys. Discover real-world examples and actionable tactics to boost satisfaction and loyalty. Learn from expert speakers and elevate your Shopify experience. Don't miss this chance to learn from the best!
February 20, 2025
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February 20, 2025
Global
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Global
Global
12:00 am
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DTCx Webinar How to Show LOVE to your Customers Through Exceptional CX

DTCx Webinar: How to Show LOVE

Webinar
Join industry leaders from Gorgias, Okendo, Aventus, and Consio this Valentine’s Day, February 14, 2025, for a #Global webinar on creating meaningful, loyalty-building customer experiences. Discover personalized, proactive, and seamless CX strategies to win hearts and carts in 2025. Gain insights from top CX professionals to elevate your customer relationships.
February 14, 2025
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February 14, 2025
Global
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Global
Global
12:00 am
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Gorgias AI & Automation Series Episode 2

Gorgias AI & Automation Series Episode 2

Webinar
Join our AI and Automation Webinar Series on February 11, 2025, to explore cutting-edge technologies transforming DTC eCommerce. Discover how to leverage AI and automation to enhance customer experience and operational efficiency, ensuring your brand stays competitive. This online event is essential for staying ahead in the fast-paced eCommerce landscape.
February 11, 2025
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February 11, 2025
Global
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Global
Global
12:00 am
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Post-BFCM Learnings with DTCx

DTCx Webinar Post-BFCM Learnings

Webinar
Join top ecommerce experts from Gorgias, Shipbob, Tinuiti, and Triple Whale on January 30, 2025, for a #Global webinar. Gain exclusive insights, strategies, and actionable takeaways to power your brand into 2025. Learn how leading brands thrived during BFCM and discover fresh strategies to boost customer retention and optimize fulfillment.
January 30, 2025
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January 30, 2025
Global
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Global
Global
12:00 am
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Grow Your Business with Conversational AI

Webinar
Join Gorgias CEO Romain Lapeyre on January 16, 2025, for a #Global webinar unveiling the future of ecommerce customer experience. Discover new AI, QA, and reporting tools, upcoming 2025 products, and our AI transformation vision. Win a "50 in 50" automation session ($2,000 value). Register now to revolutionize your customer experience!
January 16, 2025
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January 16, 2025
Global
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Global
Global
12:00 am
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BFCM Conversion Boost Webinar

BFCM Conversion Boost Webinar

Webinar
Prepare your eCommerce store for the busiest shopping season with our 1-hour webinar on October 24, 2024. Learn from eCommerce experts as they share strategies to boost conversions and revenue during Black Friday Cyber Monday. Discover how Convert by Gorgias can transform customer interactions into sales. #Global #Webinar
October 24, 2024
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October 24, 2024
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12:00 am
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Gorgias AI & Automation Series APAC Episode 1

Gorgias AI & Automation Series APAC Episode 1

Webinar
Join our AI and Automation Webinar Series on June 12, 2024, to explore the latest in DTC eCommerce. Gain expert insights, discover operational efficiencies, and learn about AI-driven personalization. Hear real-world case studies and actionable strategies to enhance customer experience and brand loyalty. #Global
June 12, 2024
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June 12, 2024
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12:00 am
View webinar

Omnichannel Unpacked Webinar 2024

Commerce Unpacked with Gorgias

Webinar
Tune into the next episode of Commerce Unpacked featuring Gorgias on Wednesday, May 15th. Join Lauren Lovato, Commercial Partner Manager at Gorgias, as she explores building an omnichannel customer support strategy. Learn to offer seamless support across channels, meet customers where they are, and enhance their experience. Save your spot for this #Global webinar.
June 5, 2024
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June 5, 2024
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12:00 am
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DTCx Ultimate Shopify Customer Journey Episode 10

DTCx Ultimate Shopify Customer Journey Episode 10

Webinar
Join us on May 8, 2024, for a #Global webinar exploring the DTCx Ultimate Shopify Customer Journey. Learn to actively shape customer journeys, foster team collaboration, and map interactions for a 360-degree view. Gain practical tips for delivering top-notch experiences and identifying journey roadblocks.
May 8, 2024
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May 8, 2024
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12:00 am
View webinar

AI and Automation Webinar with AfterShip

AI and Automation: Reshaping Tomorrow's eCommerce

Webinar
Join a fireside chat with Gorgias, Afterships, Toki, and Nostra.ai on May 2, 2024, to explore how brands and retailers can use AI and automation to enhance the customer journey and drive growth. Hear from Compound Studio on leveraging AI for customer loyalty and retention. #Global #Webinar
May 2, 2024
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May 2, 2024
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12:00 am
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5 New Imperatives from The Giants of Ecomm: Agital, Gorgias, and Yotpo

5 New Imperatives from The Giants of Ecomm: Agital, Gorgias, and Yotpo

Webinar
Join us on May 1, 2024, for a #Global webinar where Agital, Gorgias, and Yotpo will reveal five key imperatives for disruptive growth. Discover how AI can enhance efficiency, integrate tech stacks for sales, set ambitious acquisition goals, maximize first-party data, and select the ideal media mix. Drive more revenue and achieve breakthroughs in efficiency.
May 1, 2024
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May 1, 2024
,
12:00 am
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Mastering Shopify Customer Engagement with 3 Apps

Shopify Customer Engagement with 3 Apps!

Webinar
Join us on April 18, 2024, for a game-changing global webinar focused on mastering Shopify customer experience. Discover insights with top apps: Gorgias, Triple Whale, and Justuno. Enhance your e-commerce strategy and elevate customer satisfaction. Don't miss this opportunity to transform your business! #Global #Webinar
April 18, 2024
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April 18, 2024
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12:00 am
View webinar

DTCx7 Global

DTCx7 Global

Webinar
Join us on April 3, 2024, for the largest virtual ecommerce event, featuring industry leaders from Love Wellness, Shinesty, Biologi, BOOM by Cindy Joseph, OBVI, TUSHY, and more. Gain unparalleled insights, network globally, and explore groundbreaking strategies across North America, EMEA, and APAC. #Global #Webinar
April 3, 2024
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April 4, 2024
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12:00 am
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The Future of D2C in 2024 Chargeflow Webinar

The Future of D2C in 2024

Webinar
Join us on March 27, 2024, for a #Global webinar featuring a roundtable with eCommerce visionaries. Discover insights from top DTC brands and stars in 10-min segments packed with actionable strategies. Explore emerging trends, novel payment tech, consumer behavior shifts, and marketing innovations shaping the future of online retail.
March 27, 2024
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March 27, 2024
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12:00 am
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6 Tools To Increase Revenue At Each Stage of The Customer Journey

6 Tools To Increase Revenue At Each Stage of The Customer Journey

Webinar
Join our #Global webinar on March 12, 2024, to explore innovative tools and tactics for driving revenue growth. Perfect for small business owners, marketers, and sales professionals, this virtual event will guide you through leveraging strategies at each stage of the customer journey for long-term success.
March 12, 2024
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March 12, 2024
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12:00 am
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CX All Star Webinar #2

CX All Star Webinar #2

Webinar
Celebrate International Women's Day with us at the "Women in CX All Stars" webinar on March 8, 2024. Join top female leaders as they share insights and strategies in customer experience. Engage with experts, connect with peers, and gain practical tools to enhance your CX skills. #Global #Webinar
March 8, 2024
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March 8, 2024
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12:00 am
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TikTok Unpacked

5 Tips to Scale CX for Your TikTok Shop

Webinar
Join us on February 28, 2024, for a #Global webinar hosted by Shipbob. Alex Boggie from Gorgias will share five essential tips to scale your TikTok Shop's customer experience. Learn to tackle CX challenges, boost engagement, streamline processes, and leverage feedback with real-world examples. Perfect for both newcomers and seasoned TikTok sellers.
February 28, 2024
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February 28, 2024
,
12:00 am
View webinar

Worldwide Talks Virtual

Worldwide Talks Virtual with Gorgias

Webinar
Join us for the 10th edition of The Worldwide Talks on February 15, 2024. This #Global webinar brings together influential figures in fashion and tech, fostering networking, innovation, and knowledge sharing. Hosted by FASHINNOVATION, explore themes like design, sustainability, and manufacturing in a dynamic multimedia platform.
February 15, 2024
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February 15, 2024
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12:00 am
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DTCx Ultimate Shopify Customer Journey Episode 9

DTCx Ultimate Shopify Customer Journey Episode 9

Webinar
Join us on February 7, 2024, for Episode 9 of the DTCx Ultimate Shopify Customer Journey series. This webinar offers expert insights from leading eCommerce professionals on advanced Shopify strategies, customer experience optimization, and practical tips to boost store performance. A must-watch for DTC brands aiming to elevate their Shopify game. #Global
February 7, 2024
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February 7, 2024
,
12:00 am
View webinar

Omnichannel Commerce Summit

Omnichannel Commerce Summit

Webinar
Join hundreds of ecommerce practitioners on January 17, 2024, for a five-hour live stream event featuring interviews with leading merchants and industry experts. Enjoy interactive Q&A, prize giveaways, and access to an in-depth video library on major marketplaces, service providers, and technologies. #Global #Webinar
January 17, 2024
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January 17, 2024
,
12:00 am
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NRF 2024

NRF 2024 Retail's Big Show

Tradeshow
Join us on January 14, 2024, in New York City for NRF Nexus, where titan technologists, marketing masters, and digital gurus converge. Engage in expert-led think tanks, enriching sessions, and networking experiences. Discover how Gorgias is revolutionizing customer service and transforming the retail landscape.
January 14, 2024
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January 16, 2024
,
12:00 am
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