Build efficient CX operations that make customers happy
Efficient customer support is key to happy customers, happy agents, and consistent revenue. Learn how Gorgias helps ecommerce stores optimize processes to reach peak efficiency.
“We no longer answer the same questions 50 times every day. We save time for more high-value, pre-purchase conversations like personalized product recommendations that drive sales and create better customer experiences.”
Ecommerce brands choose Gorgias
Perform Shopify actions without leaving Gorgias
Automatically process returns and cancellations, generate discount codes, and link directly to products — all from one screen.
Empower your agents to respond faster and more human
Build brand-friendly templates that automatically pull unique customer information from Shopify. Plus, add personal touches based on past reviews, VIP status, and more from the customer sidebar.
Deflect WISMO and other basic questions with instant answers
30% of all inquiries are about order status (WISMO) and other basic question like returns and restocking. Give automatic answers with up-to-date, personalized info so your customers aren't waiting (and your agents aren't drowning in repetitive tickets).
Migrate in hours and see results in weeks
On average, our merchants are fully operational within 2 weeks and score our onboarding at 94% satisfaction (45% higher than industry average). After onboarding, you'll support and sell with the Gorgias team by your side.
What you can do with Gorgias
Connect to Shopify in under a minute and automatically pull customer information (like order numbers, tracking numbers, addresses, and more) into tickets.
Jump between Email and Shopify to copy/paste tracking numbers.
Process returns, generate discount codes, and link to your Shopify products within the ticket view — no tab-switching required.
Jump between tabs to cancel, return, or refund
Let shoppers manage orders and answer common questions with just a few self-service clicks in your chat widget.
Expect to rely on an Answer Bot with knowledge base content limitations, language limitations, and limited ability to handle complex issues.
Complete the onboarding, including the migration process within 2 weeks. At no extra cost.
Expect to spend more than 2 weeks in onboarding with other solutions. Opting for additional support may involve an additional fee.
Dedicated CSMs for select plans, a support team with <5 minute first-response time for all plans, and an entire company dedicated solely to ecommerce brands like yours.
Some reviews of alternatives claim the support team won't answer for days at a time.