Build efficient CX operations that make customers happy
Efficient customer support is key to happy customers, happy agents, and consistent revenue. Learn how Gorgias helps ecommerce stores optimize processes to reach peak efficiency.
Used daily by
15,132
ecommerce brands
Ecommerce brands choose Gorgias over Zendesk
Perform Shopify actions without leaving Gorgias
Automatically process returns and cancellations, generate discount codes, and link directly to products — all from one screen.
Empower your agents to respond faster and more human
Build brand-friendly templates that automatically pull unique customer information from Shopify. Plus, add personal touches based on past reviews, VIP status, and more from the customer sidebar.
Deflect WISMO and other basic questions with instant answers
30% of all inquiries are about order status (WISMO) and other basic question like returns and restocking. Give automatic answers with up-to-date, personalized info so your customers aren't waiting (and your agents aren't drowning in repetitive tickets).
Migrate in hours and see results in weeks
On average, our merchants are fully operational within 2 weeks and score our onboarding at 94% satisfaction (45% higher than industry average). After onboarding, you'll support and sell with the Gorgias team by your side.
What you can do with Gorgias
Features
Gorgias
Zendesk
Shopify Integration
Connect to Shopify in under a minute and automatically pull customer information (like order numbers, tracking numbers, addresses, and more) into tickets.
Jump between Zendesk and Shopify to copy/paste tracking numbers.
Shopify Actions
Process returns, generate discount codes, and link to your Shopify products within the ticket view — no tab-switching required.
Jump between tabs to cancel, return, or refund
Self-Service Chat
Let shoppers manage orders and answer common questions with just a few self-service clicks in your chat widget.
Relies on Answer Bot with knowledge base content limitations, language limitations, and limited ability to handle complex issues.
Onboarding
Complete the onboarding, including the migration process within 2 weeks. At no extra cost.
Spend more than 2 weeks in onboarding. Opting for additional support from their team may involve an additional fee.
Ongoing customer support
Dedicated CSMs for select plans, a support team with <5 minute first-response time for all plans, and an entire company dedicated solely to ecommerce brands like yours.
Some reviews claim the support team won't answer for days at a time.
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Here's why they love us
maria-o
We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...
Lashkaraa
Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.
Down Feather Co
Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....
Brandson Iceland
This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.
Primewines
This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!
invisaWear
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...
2(X)IST
We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).
Smallpetselect
We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.
Puro Sound Labs
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...
Yourmood
maria-o
We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...
Lashkaraa
Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.
Down Feather Co
Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....
Brandson Iceland
This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.
Primewines
This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!
invisaWear
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...
2(X)IST
We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).
Smallpetselect
We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.
Puro Sound Labs
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...
Yourmood
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
Little Hip Squeaks
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
2EROS
We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...
Okholistics
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Ballsy
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Maude
We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.
Jonathan Kennedy
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty
We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!
Megan Whitman
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
Little Hip Squeaks
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
2EROS
We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...
Okholistics
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Ballsy
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Maude
We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.
Jonathan Kennedy
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty
We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!
Megan Whitman
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