AI Agent for Shopify

Personal, on-brand assistance for customers, 24/7

Drive growth with smart recommendations and automated support. Powered by Conversational AI that speaks ecommerce and sounds just like your brand.

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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

AI that sells and streamlines

AI Agent masters selling and automating support. With personalised product recommendations, and intelligent upsell strategies, it drives 62% higher conversation rate, while instantly resolving up to 60% of repetitive support tasks.

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Your brand excellence at scale

AI Agent mirrors your brand’s voice and high standards at every touch point—following your tone, executing your instructions, and delivering personalized, precise responses every time.

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Every touchpoint, handled instantly

Your customers expect instant assistance. Whether it’s a quick question on the weekend or someone hovering at checkout, AI Agent steps in at the right moment, so you never miss a chance to convert or support when it matters most.

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60%

of tickets automated

62%

higher chat conversion rate

return on investment

AI Agent is there every step of the way

AI Agent learns your policies, brand voice, and can access customer data and perform actions - like cancelling orders - to autonomously resolve support queries, just like your best agents do today.

Tailored Recommendations

AI Agent helps shoppers find the right products and answers their questions to drive confident purchases.

Intelligent upsell
It taps into your product catalog, analyzes customer data, and proactively upsells to increase AOV.

Dynamic discounts
Offer smart discounts based on intent, brand-set rules, to increase conversions without hurting margins.

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Order edits

AI Agent handles repetitive order questions instantly—everything from address updates to replacements and cancellations, right in your apps.

Order tracking
“Where’s my order?” is one less question you’ll ever need to answer. AI Agent handles them all.

Returns, subscriptions
AI Agent connects to your apps to effortlessly manage returns, refunds, and subscriptions for you.

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See why brands choose AI Agent

“The difference with Gorgias AI Agent compared to other tools we’ve tried is that it’s actually conversational. It learns our brand voice and makes it feel like you’re truly interacting with a human.”

Jon Clare, VP of Customer Service

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“Penelope gave us that full control that you don’t really get with AI a lot of the time. Anyone who’s looking for that in their customer experience should absolutely be going with Gorgias.”

Gabrielle McWhirter, CX Operations Lead

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“We were initially nervous about using AI, but it has quickly proven its worth. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney, Community Experience Expert

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Enter a new era of career fulfillment

Support Agent
Less time spent on answering simple queries over and over (and over). More high-impact conversations that make a difference.

CX Manager
Say goodbye to backlogs and scheduling headaches. Effortlessly scale support without adding headcount—or extra costs.

Ecommerce Lead
Reduce high drop-off rates and wasted spend on costly acquisition tactics. Deliver a unified, enhanced customer journey that drives real growth for your store.

From intuitive set-up to a human-like training experience

Most AI feels like a black box—AI Agent doesn’t. With an intuitive 4-step framework, you can teach AI Agent your policies and processes, review its responses, and give feedback so it continually improves. So with every conversation, it gets smarter and more on-brand.