Wow shoppers and empower your support team

Offer retention-worthy support with the AI-fueled customer service solution for Shopify stores.

Join 14,055 merchants on the #1 Shopify helpdesk

Customers have high expectations. You can exceed them.

Put ticket management on
AI autopilot

Leverage AI to prioritize, assign, and tag every single ticket the moment it hits your inbox. Become a well-oiled support machine without wasting hours each week sorting tickets by hand.

Offer instant resolutions, not just instant answers

Automatically process returns, send tracking info, generate discount codes, update subscriptions, and whatever else you need to fully resolve issues. No need for extra clicks or opening Shopify.

Become an omni-available brand without spiking costs

Provide responsive service on every channel, at every hour, for every question. No need to hire extra agents — you’ve got automation on your team.

Harness customer insights for more personalized service

Understand each customer’s order history, loyalty status, subscriptions, reviews, and more in convenient customer profiles. Everything your team needs to give a helpful, personalized answer on the first reply.

Get up and running within one week

Easily set up automations, connect your store and channels in 1 click, and reach inbox zero within 7 days. With hands-on support from our team of ecommerce experts along the way.

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

at

mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

4.4

632 reviews on Shopify App Store

Accomplish more in less time with AI

Automatically triage queries, answer basic customer questions, tag tickets, and much more with AI that:

  • Provides consistent, reliable answers
  • Enhances chat, email, and more channels
  • Always offers a path to human support
  • Works under conditions you control

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,055 brands that use Gorgias every day