Gorgias vs.

Zendesk

Gorgias is built for ecommerce. Zendesk is built for banks and airlines.

Built for ecommerce, Gorgias offers out-of-the-box automations to increase productivity and decrease response times. Plus, Gorgias's AI can hold human-like conversations over email while Zendesk's can only send pre-written articles.
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4.6 G2
4.3 Shopify App Store
4.1 Trustpilot
Join thousands of brands who
switched from Zendesk

Why 15,000+ ecommerce brands choose Gorgias over Zendesk

Shopify
AI
Sales
Integrations
Enterprise
Shopify

Gorgias is the #1 Shopify helpdesk

Gorgias is built for Shopify brands — and backed by Shopify itself. Unlike Zendesk, Gorgias integrates natively with Shopify. Customize your Shopify sidebar, create orders, apply discounts, and track your revenue all within the platform. Zendesk’s integration is basic, causing agents to waste time and miss sales opportunities.

AI

Answer emails with AI that feels human

Gorgias’s AI Agent answers customers with natural conversation to resolve up to 60% of your emails. Zendesk’s AI struggles, sending robotic replies that point customers to Help Center articles instead of resolving requests. This means you have to spend more on custom development just to automate basic tasks.

Sales

Your 24/7 sales assistant

AI Agent for Sales handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Zendesk has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Integrations

Connect your ecommerce tech stack

While Zendesk offers more apps, Gorgias focuses on high-quality integrations that ecommerce brands actually use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps.

Enterprise

Powerful enough for top Shopify brands

Gorgias is enterprise-ready. Onboard with secure infrastructure, custom integrations, multi-brand and multi-language support, advanced analytics, and a deep Shopify integration. Zendesk wasn’t built for online stores, which results in clunky workflows that require more backend setup. That’s why nearly 40% of the largest brands on Shopify choose Gorgias.

Shopify
Gorgias is the #1 Shopify helpdesk

Gorgias is built for Shopify brands — and backed by Shopify itself. Unlike Zendesk, Gorgias integrates natively with Shopify. Customize your Shopify sidebar, create orders, apply discounts, and track your revenue all within the platform. Zendesk’s integration is basic, causing agents to waste time and miss sales opportunities.

cta image 1
AI
Answer emails with AI that feels human

Gorgias’s AI Agent answers customers with natural conversation to resolve up to 60% of your emails. Zendesk’s AI struggles, sending robotic replies that point customers to Help Center articles instead of resolving requests. This means you have to spend more on custom development just to automate basic tasks.

cta image 1
Sales
Your 24/7 sales assistant

AI Agent for Sales handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Zendesk has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

cta image 1
Integrations
Connect your ecommerce tech stack

While Zendesk offers more apps, Gorgias focuses on high-quality integrations that ecommerce brands actually use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps.

cta image 1
Enterprise
Powerful enough for top Shopify brands

Gorgias is enterprise-ready. Onboard with secure infrastructure, custom integrations, multi-brand and multi-language support, advanced analytics, and a deep Shopify integration. Zendesk wasn’t built for online stores, which results in clunky workflows that require more backend setup. That’s why nearly 40% of the largest brands on Shopify choose Gorgias.

cta image 1
Why Psycho Bunny chose Gorgias

Hear directly from brands why they chose Gorgias over Zendesk

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
AI in CX is here to stay
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
,
Senior CX Manager
at
Psycho Bunny
Read case study↗
We hit inbox zero thanks to AI Agent
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."
Ron Shah
,
CEO and Co-Founder
at
Obvi

Gorgias outperforms Zendesk
across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Zendesk
G2 Rating
0/5
Shopify Rating
0/5
Trustpilot Score
0/5
G2 Ease of Setup
0/10
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
0/5
0/5
0/10
0/5
Shopify Rating
0/5
G2 Score
0/5
G2 Ease of Setup
0/10
Trustpilot Score
0/5
Shopify Rating
0/5
G2 Score
0/5
G2 Ease of Setup
0/10
Trustpilot Score
0/5
Ready to get started?
Start Free TrialBook a Demo

Hear directly from brands why they chose Gorgias over Zendesk

Read case study ↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study ↗
AI in CX is here to stay
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
,
Senior CX Manager
at
Psycho Bunny
Read case study ↗
We hit inbox zero thanks to AI Agent
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."
Ron Shah
,
CEO and Co-Founder
at
Obvi
Why Psycho Bunny chose Gorgias

What’s the difference between Gorgias and Zendesk?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Zendesk
Conversational AI in email
–
Conversational AI in chat
–
Pre-built AI Actions 
–
Available across all plans 
–
Dedicated AI implementation team
–
Transparent, usage-based pricing
–
What about key ecommerce integrations?
Gorgias
Zendesk
Recharge
–
Klaviyo
–
Attentive
–
Yotpo
–
Smile.io
–
Loop Returns
–
NetSuite
–
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Zendesk
Customize sidebar with customer data
–
Perform actions in the ticket view
–
Embed customer data in canned responses
–
Embed actions in canned responses
–
Shopify variables within Rules
–
Let your AI Agent update Shopify
–
Let customer easily Track orders
–
Nail pre-sales with discount codes, stock levels, and visual product links
–
Drive revenue with campaigns targeted using Shopify data
–
Show CX’s impact with revenue reports
–
How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Zendesk
Service level agreements (SLAs)
–
Custom ticket fields
–
Basic KPIs (FRT, RT, CSAT, etc)
–
Average handle time 
–
Revenue generated from support 
–
Ticket Intent trends 
–
Custom reporting 
–
Talk to me about pricing.
Gorgias
Zendesk
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
–
Entry price 
$10/month
55$/month
–
AI pricing model
Per resolution
Per resolution
–
Price
$0.50-$1/resolution
15 resolutions/user included. $1-2/resolution after that.
–
Unlimited users
–
–
Anything else I should know?
Gorgias
Zendesk
Generate articles from past tickets with AI 
–
Publish interactive scripted automations on your website
–
Offer Order Management portals on your website
–
Offers Help Center and Contact Form
–
Join the 15,000+ brands that use Gorgias every day
Start Free TrialBook a demo
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