ECOMMERCE BRANDS prefer Gorgias over Zendesk

Why Gorgias is the right choice

Built-in Shopify actions

Zendesk doesn't come with built-in Shopify actions. If you sign up for a demo, ask them about Shopify actions. We can tell you that without custom configuration ($$$), you can't make edits and returns on Zendesk.

On Gorgias, we integrate tightly with Shopify so we can pull and push information instantly from Day 1. Using Gorgias, you can respond to customers and actually resolve order requests simultaneously. Your days of tab-shuffling and copy-pasting are behind you. In Gorgias, you will find everything you need in the right place to help your customers.

Free, unlimited seats

At Gorgias, you can add as many users as you need at a $0 cost. We don’t charge per user because we know that easy access is important and that it takes a village. Whether you’re a team of 100+ or operating in a lean army of one, you can keep growing your business with Gorgias and add as many users as you need.

At Zendesk, your bill will double each time you add a member to use the platform. Each time you’re growing your team, you will have to consider the Zendesk cost.

Don’t wait months for onboarding

It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.

From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.

“What has been really great (and different from Zendesk) is that Gorgias has allowed us to grow tremendously. It allows as many seats as needed. That is really great to be able to flex up the roles of agents as needed.

Cody Szymanski, CX Manager, Shinesty

Check out what you’ll lose using Zendesk

What is possible to do with Gorgias

Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!

Omnichannel conversation

requires an additional app

Conversation history

requires an additional app

only available for individual channels

Omnichannel composer

requires an additional app

Macros

Shopify, Magento and BigCommerce Macro variables

Shopify product picker

Rules

Rule library

Auto-assignment

User permissions

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Every customer interaction in one place

The glue for your entire ecommerce stack

Simplify subscription management. View and edit customer details in one click when replying to requests.

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Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.

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Display relevant customer information and the latest reviews left by customers in Gorgias.

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Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.

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Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.

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Respond to Postscript SMS conversations from Gorgias

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Provide phone support & create tickets when customers call you.

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Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.

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Respond to Attentive SMS conversations and view customer data in Gorgias.

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Reduce your support costs: answer questions automatically to save valuable support agent time.

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Unlock data-driven growth for your eCommerce.

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Get actionable insights on your customer support

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Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >

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Create seamless conversations between your marketing campaigns, shoppers, and support team. Automatically create tickets in Gorgias from Klaviyo SMS campaigns, and create segments in Klaviyo based on support interations in Gorgias. Learn more >

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See Smile customer info next to every ticket in Gorgias, so your agents always know when they’re talking to your most loyal customers. Smile data can also be used in Macros to streamline responses. Learn more >

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Manage customer subscriptions and customer service from one convenient location by displaying Recharge data next to support tickets. You can also cancel, re-activate, or refund subscriptions right from the helpdesk, or embed this data in Macros to automate the most common support questions. Learn more >

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Allow your support agents to manage Yotpo product reviews, questions, loyalty plans, and referrals without leaving Gorgias. Display data in the Customer Sidebar next to every ticket, and choose to respond publicly or privately to offer the best support experience. Learn more >

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Respond to Attentive SMS conversations and view customer data in Gorgias. Tickets will automatically be created for replies to Attentive SMS campaigns, so you can connect customers directly with a customer support rep to drive more revenue. Learn more >

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Create tickets in Gorgias for replies to Postscript SMS campaigns, giving your agents the ability to work from one place without switching tools. They’ll also be able to better customize responses with full cross-channel conversation history and order information. Learn more >

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Assign phone calls through Aircall to agents in Gorgias, allowing them to provide excellent phone support with the full context of a customers’ order details and conversation history. Learn more >

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Create a seamless return and exchange flow by bringing Loop data into Gorgias. View refund status, shipping status, return reasons, and more from the same window you use to talk to customers, or navigate directly to your Loop Return Portal for faster processing. Learn more >

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Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account, so your agents can work faster from a single space. Display data in the Customer Sidebar next to tickets and quickly click through to the “Order Details” page in ShipBob for more details. Learn more >

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ChannelReply lets you answer all your Amazon, eBay, Back Market and Walmart buyer messages from inside Gorgias. You can also use marketplace data inside Macros, so your agents can send personalized replies faster. Learn more >

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Enrich support responses based on customer loyalty data. Bring LoyaltyLion data into the Customer Sidebar in Gorgias to see loyalty profiles, award points and encourage referrals straight from your helpdesk. Learn more >

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don’t take our word for it

We compiled reviews left by ex-zendesk users

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...

Lashkaraa

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.

Down Feather Co

Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....

Brandson Iceland

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

Primewines

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

invisaWear

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...

2(X)IST

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

Smallpetselect

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

Puro Sound Labs

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...

Yourmood

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

Little Hip Squeaks

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...

Lashkaraa

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.

Down Feather Co

Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....

Brandson Iceland

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

Primewines

This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!

invisaWear

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...

2(X)IST

We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

Smallpetselect

We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.

Puro Sound Labs

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...

Yourmood

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

Little Hip Squeaks

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

2EROS

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...

Okholistics

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Ballsy

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Maude

We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.

Chris Pafiolis

Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.

Jonathan Kennedy

Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.

Adedayo Charis

We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢

Pat Haggerty

We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!

Megan Whitman

Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.

Ryan Jones

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

2EROS

We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...

Okholistics

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Ballsy

Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.

Maude

We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.

Chris Pafiolis

Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.

Jonathan Kennedy

Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.

Adedayo Charis

We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢

Pat Haggerty

We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!

Megan Whitman

Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.

Ryan Jones

MAKE AN INFORMED DECISION

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Gorgias is built for ecommerce, Zendesk isn’t

Why Gorgias is the right choice

Built-in Shopify actions

Free, unlimited seats

Don’t wait months for onboarding

What is possible to do with Gorgias

The glue for your entire ecommerce stack

We compiled reviews left by ex-zendesk users

See it for yourself!