Meet Gorgias, the best Zendesk alternative for Ecomm

Discover the best Zendesk alternative.

Meet Gorgias, the first help desk built and optimized to help online stores provide exceptional support for shoppers. Our platform is easy to use, affordable, and integrates with your full ecommerce stack.

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Under contract with Zendesk? We buy out your subscription!

All you have to do is to send a copy of your current contract. You'll get free access to Gorgias until your contract was set to run out.

Send your current contract

The Ecommerce helpdesk your online store deserves

Your customers aren't the same as any website visitors—they're online shoppers. That's why the help desk you use to support them should be designed and optimized for your ecommerce store.

We develop Gorgias with ecommerce in mind. We focus on Shopify, BigCommerce, and Magento to help you deliver incredible ecommerce customer support experiences.

Boost your support team's performance

Customer experience often depends on how quickly your support agents solve questions, and we all know feature overload and complex systems can make your team feel overwhelmed and frazzled.

That's why we bring simplicity into each step of the support workflow, from integrating with other ecommerce tools to centralize data, to providing workflow features like macros and automation to help you speed up replies.

Understand what you pay, without sticker shock

Want to know how much you would pay using Zendesk? Take your calculator and multiply the number of agents by the number of apps, add the premium support option and cost for the advanced live chat feature, then multiply by the number of years in your contract.
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Gorgias pricing is based on the total number of tickets you'll get each month. It's much more straightforward and affordable without any hidden costs or long-term contracts. All plans come with unlimited stores, unlimited seats, and unlimited answers' templates.

Ecommerce is in our DNA. Features made for online shopping.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify stores into Gorgias. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place.