The best help desk for Ecommerce
4.7
over
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reviews on
Gorgias is built for ecommerce, Zendesk isn’t
Every new feature we release is built for businesses like yours, to help you provide exceptional customer service and boost revenue.
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Used daily by
9,862
+ DTC brands
ECOMMERCE BRANDS prefer Gorgias over Zendesk
Why Gorgias is the right choice
Built-in Shopify actions
Zendesk doesn't come with built-in Shopify actions. If you sign up for a demo, ask them about Shopify actions. We can tell you that without custom configuration ($$$), you can't make edits and returns on Zendesk.
On Gorgias, we integrate tightly with Shopify so we can pull and push information instantly from Day 1. Using Gorgias, you can respond to customers and actually resolve order requests simultaneously. Your days of tab-shuffling and copy-pasting are behind you. In Gorgias, you will find everything you need in the right place to help your customers.
On Gorgias, we integrate tightly with Shopify so we can pull and push information instantly from Day 1. Using Gorgias, you can respond to customers and actually resolve order requests simultaneously. Your days of tab-shuffling and copy-pasting are behind you. In Gorgias, you will find everything you need in the right place to help your customers.
Free, unlimited seats
At Gorgias, you can add as many users as you need at a $0 cost. We don’t charge per user because we know that easy access is important and that it takes a village. Whether you’re a team of 100+ or operating in a lean army of one, you can keep growing your business with Gorgias and add as many users as you need.
At Zendesk, your bill will double each time you add a member to use the platform. Each time you’re growing your team, you will have to consider the Zendesk cost.
At Zendesk, your bill will double each time you add a member to use the platform. Each time you’re growing your team, you will have to consider the Zendesk cost.
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Don’t wait months for onboarding
It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
“What has been really great (and different from Zendesk) is that Gorgias has allowed us to grow tremendously. It allows as many seats as needed. That is really great to be able to flex up the roles of agents as needed.
Cody Szymanski, CX Manager, Shinesty
Check out what you’ll lose using Zendesk
What is possible to do with Gorgias
Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!
Omnichannel conversation
One continuous conversation across multiple channels with each customer
Conversation history
See a full timeline of conversations on the same screen you type
Omnichannel composer
Reply all channels from the same composer widget
Macros
Pre-written responses to streamline efficiency with a menu of variables
Shopify macros
A menu of variables that pull dynamic info directly from Shopify, e.g. shipping address for last order
Shopify product picker
Search and insert products in your message directly in the Omnichannel composer
Rules
Set logic-based rules to tag, close or reply tickets automatically based on customer intents, channels, etc
Rule library
Ready to use rules for common ecommerce scenarios
Auto-assignment
Automatically assign tickets to agents based on channels, urgency, etc
User permissions
Control access based on roles and skill-level
Every customer interaction in one place
The glue for your entire ecommerce stack
Omnisend is a multi-channel marketing automation platform built for ecommerce.
Learn more >
Respond to Attentive SMS conversations and view customer data in Gorgias.
Learn more >
Connect your Twitter account and reply to tweets and mentions from Gorgias.
Learn more >.jpeg)
Textline's integration with Gorgias is designed to keep a record of Textline conversations by creating a ticket in Gorgias.
Learn more >
Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.
Learn more >
Cartloop is a conversational SMS marketing platform for Shopify brands.
Learn more >.png)
Answerbase recognizes when Gorgias chat is available and gives users the option to chat.
Learn more >
Respond to Trustpilot service and product reviews in real time from your Gorgias helpdesk.
Learn more >
Automate your commerce operations. Stateset is your single source of truth for managing your online business.
Learn more >
Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
don’t take our word for it
We compiled reviews left by ex-zendesk users
We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...
Lashkaraa
Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.
Down Feather Co
Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....
Brandson Iceland
This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.
Primewines
This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!
invisaWear
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...
2(X)IST
We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).
Smallpetselect
We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.
Puro Sound Labs
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...
Yourmood
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
Little Hip Squeaks
We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we...
Lashkaraa
Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.
Down Feather Co
Gorgias is gorgeous! Words cannot describe the feeling of how my business has become so much easier after switching from Zendesk. Im not a tech guru noir have I time to spend endless hours in reading manuals trying to figure out how to implement software....
Brandson Iceland
This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.
Primewines
This is the best tool for customer service! Highly highly recommend. We'd tried Zendesk, but this was so much better and much more affordable. Thank you to the Gorgias team for helping us drastically reduce our response time. This tool is amazing!
invisaWear
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed...
2(X)IST
We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).
Smallpetselect
We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a walk though step by step when I was having issues and am very grateful for that.
Puro Sound Labs
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty...
Yourmood
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
Little Hip Squeaks
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
2EROS
We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...
Okholistics
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Ballsy
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Maude
We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.
Jonathan Kennedy
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty
We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!
Megan Whitman
Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.
Ryan Jones
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
2EROS
We were looking for a straightforward solution for our customer service and optimizing our communication with customers and visitors. I was looking at ZenDesk, it seemed really robust, however it was overkill for what we needed and it wasn't very intuitive to be honest, as...
Okholistics
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Ballsy
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.
Maude
We use zendesk currently. Don’t use half the features and it’s expensive. Gorgias looks great and better integrated into Shopify.
Chris Pafiolis
Zendesk is overkill for 95% of Shopify merchants. I think Gorgias has come in and set a high standard.
Jonathan Kennedy
Gorgias is awesome, we made the switch two months from Zendesk and it has been one the best decisions we've made.
Adedayo Charis
We’re moving to Gorgias at the beginning of the year. I can’t wait to leave Zendesk in the dust. I’ve been on that platform since 2010! 😢
Pat Haggerty
We recently switched from Zendesk to Gorgias! My team loves it. The gorgias team helped setup a lot of the macros before the official switch, so the process was seamless. We've been on gorgias for about 2-3 months, and the team really loves it. I was also worried about the per ticket fees, but they don't count some of the automated messages. Happy to put you in touch with the team if you want more specifics!
Megan Whitman
Big fan of Gorgias after shifting from ZenDesk. We felt like ZenDesk was a bit of overkill for us - being such a large, enterprise solution - we weren't using enough of it to really warrant it. Gorgias looks and feels like Shopify, and to be honest, has what feels to be a superior integration with both Shopify and other elements, like Smile Loyalty etc, that we use regularly.
Ryan Jones
MAKE AN INFORMED DECISION
See it for yourself!
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