Say hello to Gorgias, the first helpdesk dedicated to ecommerce stores.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication. Connect your social media accounts, support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.
Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Connect all your BigCommerce stores into Gorgias. Centralize all tickets from all your stores in one place to save time by centralizing all your tickets from all your stores in one place.