How Are You Supporting Your BigCommerce Shoppers?

I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.

Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.

The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!

Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.

I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.

It has many useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging tickets and contacts, and many features. It has business sites/platform integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different site using different tools.

Out-of-the-box functionality is awesome including algorithms that process email subject/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.

Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and seeing all customer orders within the Gorgias interface. It saves me time from having to jump around from site to site.

The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history, and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.

I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!

It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us.

I like the ability to separate the views for different incoming enquiries and the ability to auto-close some tickets. The technical support is exceptional; the ability to chat to someone instantly from the team is beyond helpful and appreciated!

How easy it is to grab data, manage many integrations in one place, and how user-friendly it is. And at the same time, the Gorgias support team is always there to answer questions/find resolutions when things are not working or when we need more insight on something.

Ability to pull all customer communication channels into one platform. Very useful for teams managing multiple channels/stores across a number of agents. Further enables cross-working and shared views so that all members of the Customer Service team have insight into on-going customer situations. Constantly improving product offering and regular new features launched. Active community and weekly calls with Gorgias team for various learning opportunities and business updates. Well built out FAQs and responsive & helpful Support staff.

We switched to Gorgias for the deep Shopify integration, easy-to-use interface, and interactive support from the Gorgias team. The Self Service portal and statistics are amazing, and our stats have only improved since the switch! We compared what we were using previously (Zendesk) to the features that Gorgias had and where we wanted our support team to be in a few years. If you're looking to be treated like a real person by a team that cares about your success, and the features make sense for your business - Gorgias is the one for you!

Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.