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The State of Conversational Commerce in 2026
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Turn conversations into sales with proven templates, setup guides, and real-world examples
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Ecommerce Platforms
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BigCommerce
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Fulfillment and Returns
Table of contents
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Playbook
CX Design
Conversational AI
Gorgias Culture
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llke Akcasoy
Magento
Voice
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SMS
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Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
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Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
12 Best Shipping Software Tools for Ecommerce Stores [2023]
These top ecommerce shipping solutions will help you optimize your customer experience and make order fulfillment less of an expensive hassle.
1 min read . By Ryan Baum
By Ryan Baum
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
What is ecommerce inventory management? Get tips for how to succeed and recommendations for top software.
18 min read . By Lauren Strapagiel
By Lauren Strapagiel
Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level
Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.
10 min read . By Astaeka Pramuditya
By Astaeka Pramuditya
Ecommerce Shipping Made Simple: Strategy, Tools & Tips
Struggling with ecommerce shipping? Get clear on carriers, packaging, tracking, insurance, and returns in this step-by-step guide.
20 min read . By Gorgias Team
By Gorgias Team
7 Ecommerce Shipping Best Practices That Keep Customers Happy
Effective shipping does double duty. It builds trust, prevents support headaches, and turns first-time buyers into loyal customers.
10 min read . By Gorgias Team
By Gorgias Team
How To Deal With Lost Ecommerce Packages
Handling ecommerce lost packages in the correct way is essential for satisfying and retaining customers. Learn how to deal with lost packages here.
9 min read . By Jordan Miller
By Jordan Miller
How to Offer Free Shipping and Lift Revenue
Free shipping can be a major value add and a market differentiator for e-commerce businesses. Here’s why you should consider it, plus 5 top strategies for doing it well.
10 min read . By Jordan Miller
By Jordan Miller
8 Tips to Reduce Shipping Costs and Speed Up Delivery
Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two, reduce shipping costs, and come out on top?
8 min read . By Jake Rheude
By Jake Rheude
Order Fulfillment for Ecommerce: Process, Tips, & Tools
Learn how a high-quality order fulfillment strategy can supercharge your ecommerce business, plus ten best practices for order fulfillment.
17 min read . By Lauren Strapagiel
By Lauren Strapagiel
10 Ways To Reduce Ecommerce Product Returns With Great CX
Learn 10 strategies to reduce returns in your ecommerce store by building a clearer, better customer experience.
12 min read . By Jordan Miller
By Jordan Miller
10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2024]
The right returns management tool can streamline your returns process & boost customer satisfaction. Check out our picks for the best returns management tools to try this year.
15 min read . By Ryan Baum
By Ryan Baum
Shopify Fulfillment Network Review From an Ecommerce Merchant
Everything you need to know about Shopify Fulfillment, including benefits, alternatives, and a first-hand experience.
11 min read . By Ryan Baum
By Ryan Baum
The Complete Guide to Tracking Customer Orders on Shopify
Set up Shopify order tracking to keep customers informed, cut returns, and build loyalty with AfterShip, ShipBob, ShipStation, and more.
7 min read . By Holly Stanley
By Holly Stanley
8 reasons why ultra-fast fulfillment should be your new normal in 2021
Ultra-fast fulfillment is an eCommerce delivery standard that beats standard fulfillment speeds by delivering orders in 3, 2, and even next day. This blog will go over ultra-fast deliveries and how to get them for your eCommerce store.
8 min read . By Rachel Go
By Rachel Go
Building Customer Loyalty Through Effective Post-Purchase Support and Automation in Ecommerce
Learn how to turn one-time shoppers into loyal advocates with a seamless post-purchase experience.
min read . By Rebecca Lazar
By Rebecca Lazar
Stop Chargebacks Before They Start: The Power of Fast Customer Support
Chargeflow's report reveals 80% of chargebacks stem from poor communication, not fraud.
min read . By Jodi Lifschitz
By Jodi Lifschitz
Shopify Fulfillment Network Review From an Ecommerce Merchant
Everything you need to know about Shopify Fulfillment, including benefits, alternatives, and a first-hand experience.
11 min read . By Ryan Baum
By Ryan Baum
The Complete Guide to Tracking Customer Orders on Shopify
Set up Shopify order tracking to keep customers informed, cut returns, and build loyalty with AfterShip, ShipBob, ShipStation, and more.
7 min read . By Holly Stanley
By Holly Stanley
8 reasons why ultra-fast fulfillment should be your new normal in 2021
Ultra-fast fulfillment is an eCommerce delivery standard that beats standard fulfillment speeds by delivering orders in 3, 2, and even next day. This blog will go over ultra-fast deliveries and how to get them for your eCommerce store.
8 min read . By Rachel Go
By Rachel Go
Building Customer Loyalty Through Effective Post-Purchase Support and Automation in Ecommerce
Learn how to turn one-time shoppers into loyal advocates with a seamless post-purchase experience.
min read . By Rebecca Lazar
By Rebecca Lazar
Stop Chargebacks Before They Start: The Power of Fast Customer Support
Chargeflow's report reveals 80% of chargebacks stem from poor communication, not fraud.
min read . By Jodi Lifschitz
By Jodi Lifschitz
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