Once your ecommerce business starts attracting a large number of customers, keeping up with order fulfillment can quickly become a full-time job.
For most brands, ecommerce shipping is a significant expense and time-suck. The average cost to fulfill an online order amounts to 70% of the order's value, according to eFulfillment Service.
At the same time, customer expectations regarding shipping management and order fulfillment have only grown more demanding, with 96% of customers now defining "fast delivery" as same-day delivery, according to Invesp. Not to mention the new normal of free shipping. (Thanks, Amazon.)
It is also worth noting that, according to Pitney Bowes, 54% of customers will shop with a retailer less often or never again after a negative delivery experience.
The good news is that there are plenty of great shipping software solutions designed to help you optimize your customer experience and make order fulfillment less of an expensive hassle. To help you choose the best shipping software for your online store, we'll discuss what to look for in shipping management software before diving into the 12 best shipping software tools for ecommerce stores available today.
If you are searching for shipping software solutions that will help make your online business more efficient and profitable, there are plenty of great tools to choose from. Below, we’ve compiled 12 of the best shipping software tools on the market today, including their customer review score from G2:
If you would like to take the hassle of order fulfillment and inventory management off of your hands entirely, partnering with ShipBob is a great option. ShipBob is a third-party logistics (3PL) company that enables ecommerce store owners to ship their products — in bulk — directly to ShipBob's warehouses. From there, ShipBob takes over all inventory management and order fulfillment services, including picking and packing, shipping orders to customers, carrier routing, managing returns, and everything in between.
📚Recommended reading: Our comparison of ShipBob and Shopify Fulfillment Network.
ShipBob requires you to contact them for a custom pricing quote.
LateShipment.com allows you to create a branded post-purchase experience for your customers. This tool makes it easy to create customized tracking pages and tracking widgets for your website, as well as pages and widgets for processing order returns. LateShipment.com also provides real-time shipment tracking information and a wealth of other valuable data that you can use to optimize your shipping management process.
Fun fact: LateShipment.com is also on our list of the best returns management software.
AfterShip is a shipping solution that provides insightful real-time tracking data for all of your store's orders via a centralized, user-friendly dashboard. The biggest selling point of AfterShip is the fact that it allows you to create branded tracking pages and shipment notifications.
Shipup is a shipping platform that provides three key features: create branded real-time tracking notifications and tracking pages, receive alerts about delays or delivery incidents sent straight to your existing CRM, and receive a range of useful analytics that you can use to improve your company's shipping process.
Like many order fulfillment software solutions, ShippingChimp lets you create branded tracking notifications and tracking pages. It also allows you to track the status of all your shipments from a user-friendly dashboard. In addition to these features and its ease of use, what really sets ShippingChimp apart is the fact that it provides store owners with a customizable self-service returns portal for facilitating customer returns.
Wonderment is a post-purchase shipping platform designed to help you reduce "Where is my order?" tickets by providing customers with automated order updates. In addition to sending automated shipping updates via email and SMS, Wonderment also provides order lookup and reporting that includes a daily digest of stalled, delayed, and lost orders.
Netsuite offers a wide range of ecommerce software solutions. For the purposes of shipping and fulfillment, it is Netsuite's multichannel order management solution that you want.
Netsuite's multichannel order management solution enables you to execute multiple order fulfillment and inventory management tasks across your supply chain from a single dashboard, including direct shipping products from a warehouse and placing purchase orders to ship to various warehouses.
Netsuite's multichannel order management solution is included with a Netsuite license. The price of a Netsuite license is only available upon request.
2Ship is a shipping software solution designed to help ecommerce stores lower their shipping costs by comparing prices across carriers. Along with making it easy to find the best rates for each product you ship, 2Ship also provides tracking updates and the ability to print shipping labels.
2Ship offers a long list of pricing options, ranging from $10/month for up to 10 shipments/month to $449/month for up to 5,000 shipments/month.
With Shippo, ecommerce store owners can manage orders across multiple sales channels from a single dashboard. You can:
Essential Hub is a shipping API designed to connect your shopping carts and warehouse technology in order to search for the best rates across shippers and automate order fulfillment processes with automation rules. Best of all, the API is customized and set up on your behalf based on a thorough analysis of your store's existing order fulfillment process.
Custom pricing is available upon request
Shopify Shipping is an app that comes included with a Shopify subscription. With this app, Shopify store owners can access discounts on USPS, DHL, and UPS shipping rates, buy and print shipping labels within their Shopify store, and fulfill orders from the same dashboard used to manage products, customers, and inventory.
Shopify Shipping also simplifies the process of paying for shipping by allowing you to pay shipping costs from the same statement as your monthly Shopify subscription.
Shopify Shipping comes included with a Shopify subscription, which starts at $29/month.
📚Recommended reading: Our list of the best 40+ Shopify apps for ecommerce brands.
With ShipStation, ecommerce store owners can import orders from over 100+ sales channels, marketplaces, ERPs, or CRMs. You can also utilize barcode scan-based workflows, bulk updates, and automated rules to streamline the order fulfillment process, compare shipping rates and print labels, and automatically provide customers with tracking numbers when their orders ship.
ShipStation offers six different pricing plans, starting at $9/month for a Starter plan that offers 50 shipments/month, and going up to an Enterprise plan that costs $159/month for up to 10,000 shipments/month
When comparing shipping software options, there are several important factors to consider. Some of the most valuable features to look for in software designed to assist with order management and fulfillment include:
Choosing shipping software that integrates with your online store’s other software is highly beneficial. Shipping software that integrates with your email marketing software, for example, makes it easy to send branded shipping update emails.
Similarly, software that integrates with your customer support software can make it much simpler to manage customer issues regarding order fulfillment. Most shipping software is cloud-based, and integrates with a wide variety of software. But, it’s worth the extra research to see whether they integrate with your ecommerce tech stack.
Below, we’ll share whenever a shipping tool integrates with Gorgias to save you the extra search.
The ability to track orders in real-time is one of the most important capabilities to look for in shipping software. Real-time order tracking allows you to better manage the order fulfillment process on your end and provides your customers with timely shipping updates.
If you would like to create a shipping process that will help ensure a positive customer experience then real-time order tracking is a great place to start.
However, you don’t need . If you use Gorgias, Automate lets customers track orders within your chat widget and Help Center — no shipping software needed.
Even for small businesses, filling out shipping information by hand for each product sold is often far too time-consuming to be a feasible management system. This becomes next to impossible for high-volume stores.
Thankfully, many shipping software tools allow you to choose a carrier and print shipping labels from within the platform. Some tools allow you to print return labels as well, ensuring that you never have to worry about creating shipping labels manually.
Along with choosing shipping software that integrates with all of the other tools that your ecommerce business relies on, it is also essential to choose software that integrates well with your ecommerce platform — like Shopify, BigCommerce, WooCommerce, or Magento.
For example, the best shipping software for Magento stores isn't always going to be the best software for Shopify or eBay other ecommerce platforms. Before you purchase a shipping software solution, you want to be sure that it deeply and easily integrates with your ecommerce platform for optimum functionality.
Order fulfillment is not the only task that great shipping software can help with. With the right tools, an ecommerce business can also streamline and automate its inventory management process.
Purchasing shipping software designed to assist with inventory management means that your inventory is automatically updated each time an order is placed, helping you keep track of your available supply. This is also a helpful way to prevent products from going out of stock.
From helping you compare shipping rates across carriers and print shipping labels to creating branded order tracking pages, purchasing shipping software solutions can provide your online store with a number of advantages.
At Gorgias, we recognize the immense value of these shipping software solutions. We have designed our comprehensive customer service platform to seamlessly integrate with a large number of popular shipping tools, making it easy for you to manage and resolve customer issues regarding order fulfillment.
To see how Gorgias can help you upgrade your shipping and customer service alike, be sure to check out this link to learn more about all that Gorgias has to offer!