ChannelReply

With order information beside each message, you never need to leave Gorgias to look up details.

ChannelReply lets you answer all your eBay, Amazon and Walmart buyer messages from inside Gorgias.

Get started with Gorgias
ChannelReplyChannelReply
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/ecommerce-integrations/channel-reply
ChannelReply
ChannelReply
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ChannelReply
pricing:
From $39/month

Description

ChannelReply is for sellers of all sizes who are tired of answering buyer messages across multiple platforms. It can make a difference for you whether you sell on eBay, Amazon, Walmart, or all three sites at once.

Sick of looking up order info in one screen while typing on another? ChannelReply can help. Need your agents to answer eBay messages, but don’t trust them with your login? ChannelReply will let you rest easy. Have too many accounts to juggle and want every support message in Gorgias? ChannelReply is the solution.

They're here to make your job easier, your agents more efficient, and your support team more cost-effective. Stop struggling with customer messages and get back to selling!

Use cases: 

-Stop searching for order info across multiple browser tabs.

-Never dig for old messages again—all your Amazon, eBay and Walmart tickets are properly threaded.

-Answer tickets faster with marketplace data in Gorgias macro variables.

-Support unlimited marketplace accounts so no customers fall through the cracks.

-Let agents support your eBay, Amazon and Walmart customers without giving them access to your seller accounts.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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