ChannelReply

ChannelReply is for any online seller who’s tired of answering messages across multiple platforms. It can make a difference whether you sell on Amazon, eBay, Etsy, Walmart, Back Market, Newegg, or all six sites at once.

Sick of looking up order info on one screen while typing on another? Need your agents to answer eBay messages, but don’t trust them with your login? Have too many accounts to juggle and want every support message in Gorgias? This is the solution.

ChannelReply pulls all your e-commerce messages and related order info into Gorgias. Stop struggling with support and get back to selling!

With ChannelReply and Gorgias, you can:

• Reply directly to Amazon, eBay, Walmart and Newegg messages by API, counting toward all response requirements.
• Answer Etsy customers by email, or use the “Reply on Etsy” link beside each message to open the conversation in Etsy Messages.
• Respond to Back Market messages to contact the CCBM agent responsible for supporting the customer.
• Reply faster with marketplace data in Gorgias macro variables.
• View detailed order info in Gorgias instead of switching between multiple browser tabs.

Use cases:

• Let agents support your marketplace customers without giving them access to your seller accounts.
• Never dig for old messages again—all your Amazon, eBay, Etsy, Walmart, Back Market and Newegg tickets are properly threaded.
• Support unlimited marketplace accounts so no customers fall through the cracks.

‍