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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
"Where is my order" complaints causing support headaches? Wonderment's order tracking platform prevents WISMO tickets by proactively notifying customers on the status of their shipment for better post-purchase experience.
Benefits:
- Improve your post-purchase customer journey
- Increase in-transit and delivery transparency for customers
- Deflect "where is my order" (WISMO) tickets
- Understand shipping performance and history
- Respond to customers more quickly.
Use cases:
- Transactional shipping notifications: communicate with customers about the status of their shipment via email or SMS.
- Order lookup: Get one central view for all your shipments without having to jump around to different carrier websites.
- Reporting & Analytics: Get month-over-month trends of your shipping performance.
- Delayed shipment notifications: Spot problem shipments before the customer does. Wonderment finds orders that are stuck in transit or lost, so you can proactively notify the customer or your CX team.
- Smart post-purchase flows: Only trigger product reviews after a package has actually been delivered.
