Wonderment

Name: Gorgias
Rating: 4.6 (484 reviews)

Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.

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https://docs.gorgias.com/shipping/wonderment

Wonderment

Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.

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Description

"Where is my order" complaints causing support headaches? Wonderment's order tracking platform prevents WISMO tickets by proactively notifying customers on the status of their shipment for better post-purchase experience.

Benefits:

Improve your post-purchase customer journey
Increase in-transit and delivery transparency for customers
Deflect "where is my order" (WISMO) tickets
Understand shipping performance and history
Respond to customers more quickly.

Use cases:

Transactional shipping notifications: communicate with customers about the status of their shipment via email or SMS.
Order lookup: Get one central view for all your shipments without having to jump around to different carrier websites.
Reporting & Analytics: Get month-over-month trends of your shipping performance.
Delayed shipment notifications: Spot problem shipments before the customer does. Wonderment finds orders that are stuck in transit or lost, so you can proactively notify the customer or your CX team.
Smart post-purchase flows: Only trigger product reviews after a package has actually been delivered.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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