Wonderment
Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.
Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.
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https://docs.gorgias.com/shipping/wondermentWonderment
Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications.
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Description
"Where is my order" complaints causing support headaches? Wonderment's order tracking platform prevents WISMO tickets by proactively notifying customers on the status of their shipment for better post-purchase experience.
Benefits:
- Improve your post-purchase customer journey
- Increase in-transit and delivery transparency for customers
- Deflect "where is my order" (WISMO) tickets
- Understand shipping performance and history
- Respond to customers more quickly.
Use cases:
- Transactional shipping notifications: communicate with customers about the status of their shipment via email or SMS.
- Order lookup: Get one central view for all your shipments without having to jump around to different carrier websites.
- Reporting & Analytics: Get month-over-month trends of your shipping performance.
- Delayed shipment notifications: Spot problem shipments before the customer does. Wonderment finds orders that are stuck in transit or lost, so you can proactively notify the customer or your CX team.
- Smart post-purchase flows: Only trigger product reviews after a package has actually been delivered.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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