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"Where is my order" complaints causing support headaches? Wonderment's order tracking platform prevents WISMO tickets by proactively notifying customers on the status of their shipment for better post-purchase experience.
Benefits:
- Improve your post-purchase customer journey
- Increase in-transit and delivery transparency for customers
- Deflect "where is my order" (WISMO) tickets
- Understand shipping performance and history
- Respond to customers more quickly.
Use cases:
- Transactional shipping notifications: communicate with customers about the status of their shipment via email or SMS.
- Order lookup: Get one central view for all your shipments without having to jump around to different carrier websites.
- Reporting & Analytics: Get month-over-month trends of your shipping performance.
- Delayed shipment notifications: Spot problem shipments before the customer does. Wonderment finds orders that are stuck in transit or lost, so you can proactively notify the customer or your CX team.
- Smart post-purchase flows: Only trigger product reviews after a package has actually been delivered.
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