ShipBob

ShipBob helps improve transit times, shipping costs, and last-mile customer experience.

ShipBob is an end-to-end fulfillment provider trusted by thousands of DTC brands.

Get started with Gorgias
ShipBobShipBob
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/shipping/ship-bob
ShipBob
ShipBob
trusted partner
preferred partner

Description

ShipBob is a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Their mission is to make you more successful online by providing best-in-class fulfillment so your customers get the fast and affordable shipping they expect.

With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, they help improve transit times, shipping costs, and the delivery experience for your customers.

With this integration, you can: 

  • Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account
  • Display data from ShipBob in the Customer Sidebar
  • Pull up to 1 month of historical orders from ShipBob
  • Get to the "Order Details" page in ShipBob with 1 click, via the integrations deep link functionality
  • Connect multiple ShipBob accounts to a single Gorgias account

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

ShipBob

ShipBob helps improve transit times, shipping costs, and last-mile customer experience.

Get started with Gorgias
trusted partner
preferred partner
ShipBob
Pricing
Free
Request a quote
This integration is free to install
in Gorgias

Overview

ShipBob is a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Their mission is to make you more successful online by providing best-in-class fulfillment so your customers get the fast and affordable shipping they expect.

With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, they help improve transit times, shipping costs, and the delivery experience for your customers.

With this integration, you can: 

  • Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account
  • Display data from ShipBob in the Customer Sidebar
  • Pull up to 1 month of historical orders from ShipBob
  • Get to the "Order Details" page in ShipBob with 1 click, via the integrations deep link functionality
  • Connect multiple ShipBob accounts to a single Gorgias account

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

ShipBob

ShipBob helps improve transit times, shipping costs, and last-mile customer experience.

ShipBob is an end-to-end fulfillment provider trusted by thousands of DTC brands.

Get started with Gorgias
trusted partner
preferred partner
Categories
ShipBob
Pricing
Free
Request a quote
This integration is free to install to in Gorgias

Overview

How

ShipBob

x Gorgias works together

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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

ShipBob

ShipBob helps improve transit times, shipping costs, and last-mile customer experience.

ShipBob is an end-to-end fulfillment provider trusted by thousands of DTC brands.

Get started with Gorgias
ShipBobShipBob
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/shipping/ship-bob
ShipBob
trusted partner
preferred partner

Description

ShipBob is a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Their mission is to make you more successful online by providing best-in-class fulfillment so your customers get the fast and affordable shipping they expect.

With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, they help improve transit times, shipping costs, and the delivery experience for your customers.

With this integration, you can: 

  • Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account
  • Display data from ShipBob in the Customer Sidebar
  • Pull up to 1 month of historical orders from ShipBob
  • Get to the "Order Details" page in ShipBob with 1 click, via the integrations deep link functionality
  • Connect multiple ShipBob accounts to a single Gorgias account

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase