Real stories from real brands with real results

Three images of women modelling The Diamond Store's products.
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£885K
GMV influenced by Shopping Assistant in just 90 days
“We’ve been able to remove the data retrieval work and redirect that time into retention of sales.”
— Chelsey Taylor
Head of Sales and Customer Service at The Diamond Store

How The Diamond Store Turned Live Chat Into an £885K Sales Channel

AI Agent
Shopping Assistant
The Diamond Store
Enterprise
UK
Outlook
Brand portfolio collage featuring lifestyle photography from Bare Necessities, Splendid, PJ Salvage, Florence by Mills, and 7 For All Mankind, showcasing swimwear, loungewear, sleepwear, and casual fashion collections.
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5
brands run from one inbox in Gorgias
"Gaia completely transformed how we manage our knowledge base. We had it audit our existing content. It flagged duplications and identified missing information. Within minutes it generated a detailed, ready to use draft. All I had to do was review, test, and click publish."
Nicole Parker Headshot
Nicole Parker
Senior Manager of Customer Service, Delta Galil

Five brands, one team: How Delta Galil runs multi-brand CX from one platform

AI Agent
Multi-Stores
Shopping Assistant
Delta Galil
Enterprise
Global
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Hear directly from our customers

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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
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Courtney Bajek
Customer Service Lead at Orthofeet
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
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“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
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"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
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"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager