Connect to Shopify in under a minute and automatically pull customer information (like order numbers, tracking numbers, addresses, and more) into tickets.
Jump between Zendesk and Shopify to copy/paste tracking numbers.
Process returns, generate discount codes, and link to your Shopify products within the ticket view — no tab-switching required.
Jump between tabs to cancel, return, or refund.
Let shoppers manage orders and answer common questions with just a few self-service clicks in your chat widget.
Relies on Answer Bot with knowledge base content limitations, language limitations, and limited ability to handle complex issues.
Complete the onboarding, including the migration process within 2 weeks. At no extra cost.
Spend more than 2 weeks in onboarding. Opting for additional support from their team may involve an additional fee.
Dedicated CSMs for select plans, a support team with <5 minute first-response time for all plans, and an entire company dedicated solely to ecommerce brands like yours.
Some reviews claim the support team won't answer for days at a time.