The customer service platform that drives sales and loyalty
Learn how Gorgias helps you offer a frictionless customer journey and creates more meaningful interactions that drive revenue.
“The old system's integration was complex and we couldn’t get ahold of anyone. Gorgias's integration was easy to set up. We saw a 72% increase in revenue by focusing on growth.”
Ecommerce brands choose Gorgias over Zendesk
Perform Shopify actions without leaving Gorgias
Stop tab-shuffling and copy-pasting information from Shopify. Recommend products with direct links, generate unique discount codes, process returns and cancellations — all within the ticket view.
Personalize messages for happier customers (and more conversions)
See the full customer context and pull information directly from Shopify and other apps — information that turns your support agents into personal shopping assistants.
Proactively engage customers to offer support and drive sales
10% of all chat conversations lead to a sale, according to our data. And you don't have to wait until your customers reach out to chat.
Gorgias lets you proactively start conversations based on customer behaviour so you have more chances to offer support, provide incentives, and unblock sales.
Migrate in hours and see results in weeks
On average, our merchants are fully operational within 2 weeks and score our onboarding at 94% satisfaction (45% higher than industry average).
After onboarding, you'll support and sell with the Gorgias team by your side.
What you can do with Gorgias
Connect to Shopify in under a minute and automatically pull customer information (like order numbers, tracking numbers, addresses, and more) into tickets.
Jump between Zendesk and Shopify to copy/paste tracking numbers.
Process returns, generate discount codes, and link to your Shopify products within the ticket view — no tab-switching required.
Jump between tabs to cancel, return, or refund.
Let shoppers manage orders and answer common questions with just a few self-service clicks in your chat widget.
Relies on Answer Bot with knowledge base content limitations, language limitations, and limited ability to handle complex issues.
Complete the onboarding, including the migration process within 2 weeks. At no extra cost.
Spend more than 2 weeks in onboarding. Opting for additional support from their team may involve an additional fee.
Dedicated CSMs for select plans, a support team with <5 minute first-response time for all plans, and an entire company dedicated solely to ecommerce brands like yours.
Some reviews claim the support team won't answer for days at a time.