Monthly billing only
Starter
For small stores getting started with customer support
$10/mo
Billed monthly · cancel anytime
Included
50 tickets / month
Helpdesk$10/mo
AI Agent$1.00 / interaction
Pay only when AI resolves a ticket. No monthly base.
Pricing
Helpdesk + AI Agent.
One platform. One inbox. One bill.
AI Agent on every plan, pay only when it resolves a conversation.
Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent.
Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent.
Include AI Agent
Basic
For growing stores handling up to 300 tickets/month
$69$57/mo
$684 billed annually
Included
300 tickets / month
Helpdesk$50/mo
AI Agent$7/mo
~45 automated interactions · at $0.90 per interactionMost popular · 12,600 brands
Pro
AI Agent on the front line, with revenue analytics behind it.
$414$345/mo
$4,140 billed annually
Included
2,000 tickets / month
Helpdesk$300/mo
AI Agent$45/mo
~300 automated interactions · at $0.90 per interactionAdvanced
High-volume AI scaling, with white-glove onboarding & analytics.
$1,035$862/mo
$10,344 billed annually
Included
5,000 tickets / month
Helpdesk$750/mo
AI Agent$112/mo
~750 automated interactions · at $0.90 per interactionNeed a fully custom plan?
For teams over 5,000 conversations/month with complex security, compliance, or integration needs.
SSO (SAML), audit logs, SCIM provisioning
Unlimited Help Centers, API 4 req/sec
Custom DPA/MSA + security review support
Dedicated CSM + solutions architect
New Actions / deeper integrations & custom automations
Knowledge-gap and knowledge-conflict opportunities
We power customer conversations for 40% of Shopify brands
Addons
Voice and SMS,when you need them.
Add Voice or SMS to any plan. Pricing scales with your call and text volume, so you can choose the tier that matches your usage.
Compare plans
Every feature side by side.
Or jump straight to a tier’s dedicated deep-dive page below.
Starter | Basic | ProMost popular | Advanced | |
|---|---|---|---|---|
| Essentials | ||||
| Tickets included | 50/mo | 300/mo | 2,000/mo | 5,000/mo |
| User seats | 3 | 500 | 500 | 500 |
| Overage | $0.40/tkt | $40/100 | $36/100 | $30/100 |
| API rate limit | 2 req/s | 2 req/s | 2 req/s | 2 req/s |
| AI Agent (included on every plan) | ||||
| Per automated interaction | $1.00 | $0.90 | $0.90 | $0.85 |
| Pre-trained on 18+ verticals | ||||
| Brand voice & guardrails | — | |||
| Actions (cancel, discount, apply) | — | |||
| Channels & integrations | ||||
| Email, chat, social, help center | ||||
| Shopify, BigCommerce, Magento | ||||
| 150+ app integrations | — | |||
| Voice & SMS add-ons | — | |||
| Analytics | ||||
| Support performance | ||||
| Revenue attribution | — | — | ||
| Live statistics | — | |||
| Automation statistics | — | |||
| Support & onboarding | ||||
| Tier | Community | Standard | Specialist | Dedicated |
| Dedicated CSM | — | — | — | |
| Onboarding | Self-serve | Self-serve | 1:1 onboarding | White-glove |
| SLA | — | — | — | |
| Security | ||||
| SSO (Google, Microsoft) | — | |||
| Audit logs | — | — | ||
| GDPR / CCPA compliance | ||||