As an online retailer, you need to have support channels everywhere to provide the best customer experience. However, your live chat, Facebook comments, Facebook Messenger, Instagram, Gmail, and other communication channels are all on different pages. This means constantly monitoring multiple pages in order to collect customer information and provide order tracking updates. If you need to edit a customer order on Shopify for the customer, you have to sign into your Shopify store account and edit the order manually.
Gorgias is a help desk that can help you to know your customer better, and change how you provide customer support for your ecommerce website. It can:
- Organize social media channels to a single location, creating and organizing support tickets to improve response time and efficiency
- Allow you to directly edit a customer order on Shopify from the support channel, including cancelling, refunding, reordering, and more to save time
- Use automated messages to provide shipping information and answer to customer requests like “where is my order?”
- Integrate with some of the best shopify apps - recharge, shipstation, swell, yotpo, and more - to follow up on and edit Shopify customer orders and shipping information
Your Shopify store depends on the customer experience to be successful, and improving the efficiency of your support channels with automation is one of the very best ways to do so. With Gorgias, you can edit a Shopify customer order directly, view customer information, and more to make your ecommerce website the best it can be.
