Hey support folks!
This month, we're introducing a few exciting features in Gorgias:
Customize your sidebar
To offer excellent support, you need information about your customers. Now you can completely customize your sidebar, and choose the customer data you want to display next to tickets.
Automate workflow with rules
Sometimes, you want to prioritize tickets with a given subject, or assign them to someone in your team. Rules enable you to automate workflows to save time and increase the ROI of your customer service.
Better statistics
In order for you to evaluate your customer service with essential factors like the the efficiency of your team and your progress over time, we've added new metrics along with a breakdown per tag, agent and channel.
Merge users
When a customer contacts you on Facebook Messenger, their Shopify information doesn't automatically show up. We automatically search for the customer's profile on Shopify. If we find their Shopify account, you can merge the 2 users and edit the Shopify account directly from Gorgias.
Variables and attachments in macros
Macros are a convenient way to respond faster to customers. You can now insert variables in the macro text, and add attachments to them.
Sign up to check these new features out!
What's next? We're adding an out of the box Shopify integration, improving the way you can manage views, and improving the chat notifications.
Want to learn more about how Gorgias can help you measure your performance? Check out our support performance and live statistics dashboards to track overall and agent-level metrics.
