The AI Chatbot Built for Ecommerce Stores
Give shoppers 24/7 answers and instant order help. Trained on millions of ecommerce conversations to sound like your best rep, not a bot.
Diagnose. Draft. Ship.
Three steps from ticket noise to automation that sticks.
Regain your time
60% of inquiries resolved instantly
Deploy fast
Live in minutes. Connects to Shopify and your help center
Automate the repetitive
Handles order tracking, returns, and FAQs automatically
Your customers text. Now your AI does too.
Turn SMS into a fully automated support and revenue channel — answer questions, take action, and guide purchases with the same knowledge you use across chat and email.
Continuously improve with clear next steps
AI Agent analyzes conversations and surfaces clear opportunities to resolve conflicting content or fill knowledge gaps.
Remove hesitation at the product page
Embed AI FAQs directly onto your product pages to give shoppers instant answers before they even ask.
Testimonial
"At Pepper, Gorgias Shopping Assistant has become a natural extension of the customer journey. It's helped us turn everyday conversations into sales opportunities, grow revenue, and deliver fast, personalized support any time of day."
Quick answers
AI Agent is Gorgias’s conversational AI for ecommerce support — it resolves repetitive tickets so your team can focus on high-value conversations.
Most brands go live in days, not months. Connect your helpdesk, review suggested skills, and ship.
No. It takes the repetitive load so humans handle the moments that need judgment, empathy, or escalation.
Yes. You review and publish skills and actions — nothing ships without your approval.