Customer Sidebar

Rich customer data right next to tickets

Customize your helpdesk to show the most relevant information from over 65+ leading ecommerce applications.

Used daily by 
14,584
+ DTC brands

Drowning in support tasks? Here’s your life raft.

View order information without opening extra tabs

Gorgias displays your customers’ shopping history right next to tickets (on any channel!) so your agents can customize their response and resolve issues from a single workspace.

Channels
Chat
Help Center
Contact Form

Create orders, issue refunds and perform third-party actions, right in Gorgias

Streamline the process from answering questions to actually resolving requests. Our widgets powered by third-party apps give you the power to perform actions right in the helpdesk, so your agents never have to navigate multiple tools.

Channels
Chat
Help Center
Contact Form

Customize the sidebar with drag-and-drop widgets

Show the information your team needs without cluttering your workspace. Our drag-and-drop editor makes it easy to customize the customer sidebar, including which widgets are displayed and what data they provide.

Channels
Chat
Help Center
Contact Form

Channels
Chat
Help Center
Contact Form

One sidebar, everything you need

Pull in data from 65+ third-party apps

We’ve partnered with leading ecommerce applications to connect the tools you use everyday for a better agent experience. View our App Store to see all available applications. (Or request one – it’s growing every day!)

Create custom widgets

Don’t see the app you need to pull data from? Develop your own HTTP integration or use Zapier for a no-code way to further customize your helpdesk.

Use widget data in Macros

Widgets give your agents instant context, but they can also be used to create rich Macros with third-party variables, like Shopify order numbers or Recharge subscription info.

View a centralized customer profile

See a shopper’s contact information, location and timezone, and leave internal notes like “Super fan of our brand!” that show up regardless of what channel they use to contact support.

Choose the data you want to see

Every widget is fully customizable, so you can choose which data fields are displayed in your sidebar in order to keep it clean while showing what you need.

24/7 support for your support team

Need help customizing your sidebar or working with a widget? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

Empower your support team

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,584 brands that use Gorgias every day