Multi-Stores

One helpdesk to manage all your brands

Talk to your entire customer base on any channel, for any store. All plans include unlimited brands, so your agents can work in one platform and have cross-store context.

Used daily by 
14,584
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Add unlimited brands

Whether you have one store or 30, you can manage them all within a single Gorgias helpdesk. This gives your agents the agility to quickly move between brand inquiries and focus on resolutions (instead of logging into different helpdesks).

Channels
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Help Center
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Customize how you organize tickets

You can set up Views based on brands, channels, teams, people — almost anything, really! This gives you the flexibility to organize Gorgias in a way that works for every single one of your brands and agents, no matter how you structure your company workflow.

Channels
Chat
Help Center
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Automate the triage process

Whether you have agents dedicated to brands, channels or some other process, you can use our workflow tools to automatically assign tickets to the right person or team.

Channels
Chat
Help Center
Contact Form

Channels
Chat
Help Center
Contact Form

Scale support across your stores

Create brand-specific Macros

Speed up replies to common customer questions by creating templated answers, and match your brand by creating different variations for every store your team supports.

Create brand-specific Rules

Our powerful workflow tools can be used across all of your stores or set to specific brands, giving you precise control over what gets automated, and when.

Create custom email signatures for each store

Add a support email for each of your stores and customize the signature, so your agents never have to worry about replying as the right brand or adding their own.

Add multiple ecommerce stores

Gorgias integrates with Shopfy, Shopify Plus, Magento, and BigCommerce, so you can manage every customer question, for all of your brands, in a single helpdesk.

Connect all your social media accounts

Multiple Instagram handles to monitor? No problem! Gorgias integrates with Facebook, Instagram, and you can add multiple accounts to a single Gorgias helpdesk.

24/7 support for your support team

Need help navigating a new integration or automating your workflow? Our own team is here to support your success, so you’re never stuck waiting to support your own customers.

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

Empower your support team

Don’t just take our word for it...

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,584 brands that use Gorgias every day