Avery Gomes
now
Hi, I accidentally placed an order to my old address. Can you ship it to my new one instead? 123 Alphabet St.
Automate 60% of your support. Focus on what humans do best.
Improve CX, reduce support costs, and focus your team on interactions that grow your brand.
AI Agent
now
Hi Avery!
No worries at all, I can definitely help out.
We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.
No worries at all, I can definitely help out.
We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.
Is the response accurate?
AI Agent USED:
Guidance: Update Address Pre-Fufillment
Knowledge: Shipping times
Order Data: #512455
Ticket events
Tagged VIP Customer Address Update
Update Address
Closed
Send personalized responses in <1min
Replicate your brand voice and processes
Review and coach AI to improve accuracy
Use pre-built Actions for full resolutions
Helping 15,000 ecommerce brands automate CX with the power of AI.
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Expand your impact with AI-powered CX
CX teams spend too much time answering repetitive tickets.
Now, you can leverage AI to resolve repetitive tickets and spend more time on high-impact conversations.
Resolve 60% of support with cost-effective AI
Delight customers with instant answers, 24/7
Save time for personal connections that drive LTV
Meet your newest team member
AI Agent learns your policies and brand voice to autonomously handle support queries. Just like a human agent. Meet customer expectations with fast, accurate responses and focus your team on high value conversations.
Simple setup in under 1 hour
Connect AI Agent to all your knowledge, data, and policies in just a few clicks — no complex logic or code.
Access helpful templates and get hands-on help from our team of AI implementation experts.
Full resolutions in under 1 minute
Let AI Agent talk to your other tools, pulling in data and pushing Actions to fully resolve customer inquiries with less back-and-forth.
Full visibility and control over the AI
Build trust with your AI by reviewing responses and handing-off specific topics to your team.
Easily fill knowledge gaps and improve the AI with feedback.
Manage AI Agent like a human
Onboard
Train AI on your brand, policies, and data.
Automate
Let AI autonomously handle queries.
Observe
Review every AI interaction.
Coach
Give feedback to improve accuracy.
Upgrade your website CX with Flows
Automate common inquiries and connect customers to information they need to make a purchase — without leaving your website.
Share across channels
Publish automations across your customers journey in Chat, Contact Form, and Help Center
Branching flows
Build automated conversational Flows to answer FAQs, recommend products, file warranties, update subscriptions, and more
Track + manage orders
Give customers an intuitive portal to see the status of their shipment & update their orders
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The Gorgias AI Roadmap for 2024
Our goal is to help all ecommerce brands fully automate 60% of their CX. Here is what we’re building to make that possible.
We believe that successful automation means your team will shift from answering tickets to coaching and monitoring AI. This doesn’t mean that humans are removed from the equation. Instead Agents will spend time improving automation and being proactive with customers to help them find the right products and drive revenue for your brand.
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