The conversational AI platform for ecommerce brands.
AI Agent handles repetitive tickets so your CX team can focus on the conversations that need a human.
Three steps from ticket noise to automation that sticks.
Surface the fixes that move automation most.
Write the change in your voice. You review before it ships.
Apply updates in one click. The next ticket is handled automatically.
“First week live, our response time dropped by half. By week three, the team stopped asking me what to prioritize.”
<p>AI Agent is Gorgias’s conversational AI for ecommerce support — it resolves repetitive tickets so your team can focus on high-value conversations.</p>
<p>Most brands go live in days, not months. Connect your helpdesk, review suggested skills, and ship.</p>
<p>No. It takes the repetitive load so humans handle the moments that need judgment, empathy, or escalation.</p>
<p>Yes. You review and publish skills and actions — nothing ships without your approval.</p>
Book a walkthrough and we’ll show how AI Agent handles your top ticket types.