Prepared exclusively for
Gorgias for Gymshark — Built for Conditioning
Gymshark
Bring the same forward motion to Gymshark support that your community brings to every workout
Gorgias is the AI-native helpdesk built exclusively for Shopify ecommerce. Automate sizing, returns, and order tracking in seconds — and give your team the firepower to turn every conversation into a community moment, not a queue ticket.
60%
Of support tickets automated with Gorgias AI Agent
< 30s
First response time across all channels
4.8×
Revenue per support interaction with Gorgias
Why Gorgias for Gymshark
Your community demands shark-level speed — Gorgias is the helpdesk built to deliver it
Gymshark scaled from a Birmingham garage to £646M across 131 countries by mastering community, content, and performance. But your support stack — a generic helpdesk built for B2B SaaS, not Shopify ecommerce — wasn’t designed for the conversations that define every Gymshark interaction: sizing questions, returns on drop day, shipping updates across 130+ markets. The result: 4-hour response windows when your community expects 30-second ones, and agents toggling between Shopify and a disconnected inbox on every ticket.
Gorgias is the AI-native helpdesk built exclusively for Shopify ecommerce — already powering activewear brands at Gymshark’s scale like Beyond Yoga, Montirex, and Jaded London. We unify every channel (email, chat, Instagram, TikTok, SMS, Voice) into one inbox with full Shopify context: order history, LTV, sizing preferences. Our AI Agent auto-resolves the routine 60% of tickets in under 30 seconds — freeing your team for the high-touch community moments that have always been Gymshark’s edge.
01
60%
Tickets Auto-Resolved
AI Agent handles the sizing, returns, and order-status queries that dominate activewear support — no agent needed, 24/7 across every market
02
4.8×
Revenue per Interaction
Sizing and product questions become upsell moments — Gorgias-powered conversations generate 4.8× more revenue per touch
03
−40%
Support Cost Reduction
Automation cuts cost-per-ticket dramatically — critical leverage at Gymshark’s 1M+ annual order volume
04
< 30s
First Response Time
Instant AI responses across every channel — with full Shopify order history and customer context surfaced automatically
Benchmarks based on Gorgias customer data from premium DTC ecommerce brands at similar scale
What Gorgias Delivers for Gymshark
Five ways Gorgias turns Gymshark support into your strongest revenue and loyalty channel
Each capability maps directly to the friction points in the Gymshark customer journey — from drop-day surge to international sizing — powered by Gorgias’s AI-native helpdesk for Shopify.
01
Omnichannel Community Inbox
Unify every Gymshark conversation — email, live chat, Instagram, TikTok, Facebook, SMS, Voice — into one inbox. Your agents see the full picture without switching tabs, and no community member’s DM or comment falls through the cracks during a drop.
1 inbox
For every channel
02
AI Agent for Activewear
Gorgias AI Agent auto-resolves the queries that dominate activewear support — order tracking, sizing guidance (length, fit, fabric), returns, and exchange logistics — instantly, 24/7, in every market Gymshark sells. It learns your brand voice and product catalog so responses feel like a Gymshark trainer, not a chatbot.
60%
Tickets auto-resolved
03
Deep Shopify Plus Integration
Every conversation surfaces the customer’s full Shopify profile — order history across 131 markets, tracking status, LTV, past sizing choices, loyalty tier. Agents can edit orders, process exchanges, and apply discounts without leaving Gorgias. Built natively for the platform Gymshark already runs on.
< 30s
To full customer context
04
Drop-Day Proactive Flows
Don’t wait for the community to flood your DMs. Gorgias automation triggers proactive messages on delivery delays, sizing confidence, and post-purchase check-ins — turning surge moments (Black Friday, product drops, athlete collabs) into loyalty moments before they escalate into complaints.
2.8×
Repeat purchase rate
05
Revenue-Driving Support
Support isn’t a cost center for Gymshark — it’s your most personal sales channel. Gorgias tracks revenue generated from every conversation, enabling agents to recommend the right Vital Seamless cut, recover abandoned carts during drops, and turn pre-sale sizing questions into orders.
4.8×
Revenue per interaction
Impact metrics based on Gorgias customer data from premium DTC activewear and apparel brands at comparable scale, including UK lookalikes Montirex and Jaded London
Before & After
From a generic B2B helpdesk to a Shopify-native, AI-powered Gymshark experience
See how Gorgias transforms the Gymshark support workflow — replacing fragmented Zendesk threads and slow manual responses with intelligent automation purpose-built for activewear ecommerce.
Current Support (Zendesk)
Drag to compare
With Gorgias
support@pasnormalstudios.com
Shared Inbox
127 unresolved
Where is my order #PNS-4821?
email · 3h ago
Wrong size — need exchange
email · 5h ago
Mechanism Pro Jersey sizing?
form · 8h ago
Return request — shipping label
email · 12h ago
Do you ship to Norway?
form · 1d ago
Avg. response: 4.2 hours
CSAT: 72%
Gorgias — Pas Normal Studios
3
Open
89%
Auto
Order #PNS-4821
AI
< 30s
Size exchange
Active
Mechanism sizing
AI
< 30s
Marcus T.
3 orders · VIP customer
#PNS-4821
Where is my Mechanism Pro Jersey? It's been 5 days.
Gorgias AI
Hi Marcus! Your Mechanism Pro Jersey shipped via DHL Express — tracking shows it's in Copenhagen, arriving tomorrow by 2pm. Here's your tracking link →
Resolved in 28s · No agent needed
Avg. response: 28 seconds
CSAT: 96%
Without Gorgias
Conversations scattered across email, Instagram, TikTok, and contact forms — no unified view of the Gymshark customer’s journey
4+ hour response time for sizing, returns, and order-status queries — worse during drops and Black Friday surges
Agents manually pivoting between Shopify, the helpdesk, and shipping tools on every interaction
No proactive outreach — community members discover delivery and sizing issues before your team does
With Gorgias
Every channel unified in one Shopify-native dashboard with full customer context, order history, LTV, and sizing preferences
AI auto-resolves 89% of common queries — sizing, tracking, returns, exchanges — in under 30 seconds, surge-proof for product drops
Shopify Plus, shipping, and payment data surfaced automatically alongside every conversation — zero agent tab-switching
Proactive flows trigger on delivery delays, sizing confidence, drop-day surges, and VIP loyalty milestones
4.2h → 28s
Average first response time with Gorgias AI — even at drop-day volume
72% → 96%
Projected CSAT improvement across every Gymshark market
89%
Routine tickets auto-resolved without human agent intervention
Metrics projected based on Gorgias benchmarks across 221 comparable apparel customers at sub-$50 AOV — the segment Gymshark sits in
ROI Impact
The projected business impact of switching Gymshark support to Gorgias
Modeled against 221 comparable Gorgias customers in apparel at Gymshark’s AOV band — with median ticket rate of 0.126 per order applied to your estimated 1.2M+ annual orders.
01
+60%
0%
Tickets Auto-Resolved
AI Agent handles sizing, returns, exchanges, and order tracking — the queries that dominate activewear support volume
02
+380%
0.0×
Revenue per Interaction
Sizing and product questions become upsell moments — critical when 50% of activewear tickets are pre-sale
03
−40%
−0%
Support Cost Reduction
Automation and smart routing dramatically reduce cost-per-ticket — essential leverage as Gymshark scales internationally
04
+33%
0%
Customer Satisfaction
Instant AI responses and full Shopify context drive industry-leading CSAT — the metric your community already lives and dies by
Projected CSAT Trajectory for Gymshark
6-month projected improvement after Gorgias implementation
Before
With Gorgias
42%
Jan
55%
Feb
68%
Mar
78%
Apr
85%
May
92%
Jun
Annual Support Savings at Gymshark Scale
Projected cost reduction modeled on ~150K annual tickets with Gorgias AI
0%
Cost reduction
Current annual cost (est.)
$775,000
With Gorgias
$310,000
Save $465,000/year
ROI projections derived from Gorgias benchmarks across 221 Apparel & Accessories customers with sub-$50 AOV — the segment Gymshark sits in. Ticket-rate median: 0.126 per order. GMV/order estimates from Storeleads.
Ready to Transform Gymshark CX
Turn every Gymshark conversation into revenue, loyalty, and community love
Join 15,000+ Shopify brands using Gorgias — including activewear and apparel leaders like Beyond Yoga, Jaxxon, Montirex, and Jaded London — to automate support, delight customers, and drive measurable growth.
Rated 4.6/5 by 500+ ecommerce teams on G2 — trusted by activewear brands at Gymshark’s scale
15,000+
Shopify brands powered
60%
Avg. tickets auto-resolved
$4.8B+
Revenue influenced by support
4.6 / 5
Average rating on G2
No credit card required
Setup in under 10 minutes
Dedicated onboarding team
Personalized strategy session for Gymshark CX leadership — no commitment, no credit card, just actionable insights modeled on your data