Prepared exclusively for
Gorgias for PNS — Q2 2025
Pas Normal Studios
Give Pas Normal Studios customers the same precision in support they expect from your gear
Gorgias is the AI-powered customer support platform built for ecommerce. Automate order inquiries, unify every channel, and turn your helpdesk into a revenue driver — purpose-built for brands like yours.
60%
Of support tickets automated with Gorgias AI Agent
< 30s
First response time across all channels
4.8×
Revenue per support interaction with Gorgias
Why Gorgias
Your customers expect world-class support — Gorgias makes it effortless to deliver
Pas Normal Studios has built a brand synonymous with precision — from aerodynamic fabrics to minimalist design language. But when a cyclist emails about a delayed Mechanism Pro Jersey or needs sizing help before a gran fondo, they're met with slow, fragmented support across disconnected inboxes. That gap between product excellence and support experience is costing you revenue and loyalty.
Gorgias is the AI-powered helpdesk built exclusively for ecommerce. It unifies every support channel — email, chat, social, SMS — into one inbox with full Shopify order context. Our AI Agent auto-resolves routine tickets like order tracking, returns, and sizing in seconds, freeing your team to focus on the high-touch interactions that build brand advocates.
01
60%
Tickets Auto-Resolved
Gorgias AI Agent handles order status, shipping, returns, and sizing queries without human intervention
02
4.8×
Revenue per Interaction
Support conversations powered by Gorgias generate 4.8× more revenue through proactive recommendations and upsells
03
−40%
Support Cost Reduction
Automation rules and AI-powered workflows dramatically reduce cost-per-ticket while improving response quality
04
< 30s
First Response Time
Instant AI responses across chat, email, and social — with full order history and customer context from Shopify
Benchmarks based on Gorgias customer data from premium DTC ecommerce brands at similar scale
What Gorgias Delivers
Five ways Gorgias transforms support into your strongest growth channel
Each capability maps directly to a friction point in the Pas Normal Studios customer journey — powered by Gorgias's AI-native helpdesk platform built for ecommerce.
01
Omnichannel Inbox
Unify every customer conversation — email, live chat, Instagram, Facebook, SMS — into a single inbox. Your agents see the full picture without switching tabs, and no cyclist's question falls through the cracks.
1 inbox
For every channel
02
AI Agent & Automation
Gorgias AI Agent auto-resolves order tracking, return requests, sizing questions, and shipping inquiries — instantly, 24/7. It learns your brand voice and product catalog so responses feel human, not robotic.
60%
Tickets auto-resolved
03
Deep Shopify Integration
Every conversation surfaces the customer's full Shopify profile — order history, tracking status, lifetime value, and past interactions. Agents can edit orders, process refunds, and apply discounts without leaving Gorgias.
< 30s
To full customer context
04
Proactive Campaigns & Rules
Don't wait for customers to reach out. Gorgias automation rules trigger proactive messages on delivery delays, post-purchase check-ins, and VIP milestones — turning potential complaints into loyalty moments before they escalate.
2.8×
Repeat purchase rate
05
Revenue-Driving Support
Support isn't a cost center — it's a sales channel. Gorgias tracks revenue generated from every support interaction, enabling agents to recommend products, recover abandoned carts, and convert pre-sale questions into orders.
4.8×
Revenue per interaction
Impact metrics based on Gorgias customer data from premium DTC ecommerce brands at comparable scale
Before & After
From scattered inboxes to a unified, AI-powered support experience
See how Gorgias transforms the Pas Normal Studios customer support workflow — replacing fragmented email threads and slow manual responses with intelligent, automated resolution.
Current Support
Drag to compare
With Gorgias
support@pasnormalstudios.com
Shared Inbox
127 unresolved
Where is my order #PNS-4821?
email · 3h ago
Wrong size — need exchange
email · 5h ago
Mechanism Pro Jersey sizing?
form · 8h ago
Return request — shipping label
email · 12h ago
Do you ship to Norway?
form · 1d ago
Avg. response: 4.2 hours
CSAT: 72%
Gorgias — Pas Normal Studios
3
Open
89%
Auto
Order #PNS-4821
AI
< 30s
Size exchange
Active
Mechanism sizing
AI
< 30s
Marcus T.
3 orders · VIP customer
#PNS-4821
Where is my Mechanism Pro Jersey? It's been 5 days.
Gorgias AI
Hi Marcus! Your Mechanism Pro Jersey shipped via DHL Express — tracking shows it's in Copenhagen, arriving tomorrow by 2pm. Here's your tracking link →
Resolved in 28s · No agent needed
Avg. response: 28 seconds
CSAT: 96%
Without Gorgias
Tickets scattered across email, social, and contact forms with no unified view of customer history
Average 4+ hour response time for order status, sizing, and shipping queries
Agents manually searching Shopify for order details on every interaction
No proactive outreach — customers discover issues before your team does
With Gorgias
Every channel unified in one dashboard with full customer context, order history, and lifetime value
AI auto-resolves 89% of common queries — order tracking, sizing, returns — in under 30 seconds
Shopify, shipping, and payment data surfaced automatically alongside every conversation
Proactive support flows trigger on delivery delays, sizing mismatches, and VIP purchase milestones
4.2h → 28s
Average first response time with Gorgias AI automation
72% → 96%
Customer satisfaction score improvement across all channels
89%
Tickets auto-resolved without human agent intervention
Metrics projected based on Gorgias benchmarks for premium DTC ecommerce brands at similar scale
ROI Impact
The measurable impact of switching to Gorgias for customer support
Real performance metrics from ecommerce brands at your scale — projected ROI based on Gorgias customer benchmarks for premium DTC brands.
01
+60%
0%
Tickets Auto-Resolved
Gorgias AI Agent handles order tracking, returns, sizing, and shipping queries without human intervention
02
+380%
0.0×
Revenue per Interaction
Support conversations powered by Gorgias generate more revenue through proactive product recommendations
03
−40%
−0%
Support Cost Reduction
AI automation and smart routing dramatically reduce cost-per-ticket while improving response quality
04
+33%
0%
Customer Satisfaction
Instant AI responses and full order context drive industry-leading CSAT scores across all channels
CSAT Score Trajectory
6-month projected improvement after Gorgias implementation
Before
With Gorgias
42%
Jan
55%
Feb
68%
Mar
78%
Apr
85%
May
92%
Jun
Annual Support Savings
Projected cost reduction with Gorgias AI automation
0%
Cost reduction
Current annual cost
$180,000
With Gorgias
$108,000
Save $72,000/year
ROI projections based on Gorgias customer benchmarks for premium DTC ecommerce brands at comparable scale and ticket volume
Ready to Transform Your CX
Turn every support conversation into revenue, loyalty, and brand love
Join 15,000+ ecommerce brands using Gorgias to automate support, delight customers, and drive measurable growth — with an AI-native helpdesk built for your Shopify store.
Rated 4.6/5 by 500+ ecommerce teams on G2
15,000+
Ecommerce brands powered
60%
Avg. tickets auto-resolved
$4.8B+
Revenue influenced by support
4.6 / 5
Average rating on G2
No credit card required
Setup in under 10 minutes
Dedicated onboarding team
Personalized strategy session — no commitment, no credit card, just actionable insights for your brand