Prepared exclusively for
Gorgias for Crocs — Your sister brand HeyDude already runs on Gorgias
Crocs
The CX Platform Behind HeyDude. Now Built for Crocs.
HeyDude chose Gorgias. Now it’s Crocs’ turn. One platform for AI Agent, Shopping Assistant, and a unified Helpdesk — natively built on Shopify, WooCommerce, and Magento.
60%
Of support tickets automated with Gorgias AI Agent
< 30s
First response time across all channels
4.8×
Revenue per support interaction with Gorgias
Why Gorgias for Crocs
HeyDude is already on Gorgias. Here’s what that means for Crocs.
Your sister brand HeyDude runs on Gorgias today. Their CX team manages email, chat, and social from one unified Helpdesk — with full Shopify order visibility. AI Agent resolves repetitive tickets automatically. Agents handle the conversations that matter.
Crocs runs on Shopify, WooCommerce, and Magento. Gorgias is native on all three. Bring Crocs onto the same platform as HeyDude — shared automation, unified reporting, and a Shopping Assistant that converts browsers into buyers around the clock.
01
23×
ROI on AI Agent
Arc’teryx achieved 23× ROI after deploying AI Agent across pre-purchase support and ticket automation
02
75%
Increase in conversion rate
Arc’teryx Shopping Assistant lifted CVR from 4% to 7% by answering pre-purchase questions instantly
03
56%
Tickets automated in 60 days
Orthofeet, a footwear brand on Gorgias, hit 56% automation in under 60 days without adding headcount
04
35s
Email first response time
Orthofeet cut email FRT from 24 hours to 35 seconds — a 99.9% reduction
Benchmarks based on Gorgias customer data from premium DTC ecommerce brands at similar scale
What Gorgias Delivers for Crocs
Five capabilities built for how Crocs operates
AI Agent, Shopping Assistant, and a unified Helpdesk — across every platform Crocs runs on.
01
AI Shopping Assistant
Shopping Assistant answers sizing, fit, and style questions 24/7. Shoppers browsing clog styles or HeyDude collections get instant, personalized answers — and convert. No agent needed.
+75%
Conversion rate (Arc’teryx)
02
AI Agent — Autonomous Support
AI Agent resolves WISMO, returns, and exchanges automatically — around the clock. Crocs’ team focuses on complex, high-value cases. Everyone else gets an instant answer.
56%
Tickets automated in 60 days (Orthofeet)
03
Native on Shopify, WooCommerce & Magento
Order data, return status, and customer history surface automatically in every conversation. No tab switching. No manual lookups. Works natively on every platform Crocs uses.
60%
Avg tickets auto-resolved, platform-wide
04
One Platform for Crocs + HeyDude
HeyDude already runs on Gorgias. Bring Crocs onto the same platform. Share automation logic, unify reporting, and give leadership a single view across both brands. Zero duplicate tooling.
2 brands
One platform. Zero duplication.
05
CX That Drives Revenue
Gorgias customers generate $4.8B+ in revenue influenced by AI conversations. Shopping Assistant engages high-intent shoppers, recommends products, and turns hesitation into purchases.
$4.8B+
Revenue influenced across platform
Arc’teryx and Orthofeet results from published Gorgias customer stories.
Before & After
What CX looks like before and after Gorgias
Orthofeet went from 1,000 Monday morning emails to under 50. Crocs can too.
Today at Crocs
Drag to compare
With Gorgias
support@pasnormalstudios.com
Shared Inbox
127 unresolved
Where is my order #PNS-4821?
email · 3h ago
Wrong size — need exchange
email · 5h ago
Mechanism Pro Jersey sizing?
form · 8h ago
Return request — shipping label
email · 12h ago
Do you ship to Norway?
form · 1d ago
Avg. response: 4.2 hours
CSAT: 72%
Gorgias — Pas Normal Studios
3
Open
89%
Auto
Order #PNS-4821
AI
< 30s
Size exchange
Active
Mechanism sizing
AI
< 30s
Marcus T.
3 orders · VIP customer
#PNS-4821
Where is my Mechanism Pro Jersey? It's been 5 days.
Gorgias AI
Hi Marcus! Your Mechanism Pro Jersey shipped via DHL Express — tracking shows it's in Copenhagen, arriving tomorrow by 2pm. Here's your tracking link →
Resolved in 28s · No agent needed
Avg. response: 28 seconds
CSAT: 96%
Without Gorgias
Agents manually handle WISMO and return requests — the queue grows faster than the team
Shopify, WooCommerce, and Magento need separate tools and constant context-switching
Pre-purchase questions go unanswered after hours — shoppers leave and don’t come back
Crocs and HeyDude run separate CX stacks — duplicated tools, siloed data, no shared visibility
With Gorgias
AI Agent auto-resolves WISMO, returns, and exchanges — agents focus on high-value conversations
One Helpdesk, natively connected to Shopify, WooCommerce, and Magento — always one tab
Shopping Assistant answers pre-purchase questions 24/7 — turns browsers into buyers
Crocs + HeyDude on one platform — shared automation, unified reporting, zero duplication
24h → 35s
Email FRT reduction at Orthofeet, a footwear brand on Gorgias
56%
Tickets automated in under 60 days
23×
ROI on AI Agent (Arc’teryx, premium apparel and footwear)
Results from published Gorgias customer stories: Orthofeet and Arc’teryx.
ROI Impact
The numbers Crocs can expect from Gorgias
Based on Orthofeet, Arc’teryx, and 15,000+ brands on the platform.
01
In <60 days
0%
Ticket automation rate
AI Agent handles WISMO, returns, and sizing questions — Orthofeet hit 56% in 60 days, same team size
02
Arc’teryx result
0×
ROI on AI Agent
Arc’teryx measured 23× ROI after deploying AI Agent for pre-purchase support and ticket resolution
03
Platform average
0%
Avg tickets auto-resolved
Platform average across 15,000+ brands — agents focus on conversations that drive revenue
04
4% → 7% CVR
+0%
Conversion rate increase
Arc’teryx Shopping Assistant lifted CVR from 4% to 7% — answering pre-purchase questions instantly
Support Automation Trajectory for Crocs
Projected ticket automation rate over 90 days
Before
With Gorgias
42%
Jan
55%
Feb
68%
Mar
78%
Apr
85%
May
92%
Jun
Annual Support Savings at Crocs Scale
Based on published enterprise results from footwear brands on Gorgias
0%
Cost reduction
Current annual support cost (est.)
$2,000,000+
With Gorgias AI Agent
$1,000,000
Save $1M+/year
Savings estimates based on enterprise benchmarks. Actual results vary. Arc’teryx and Orthofeet results from published Gorgias customer stories.
Ready to Transform Crocs CX
HeyDude runs on Gorgias. Let’s get Crocs live.
Your sister brand already automates support and drives revenue with Gorgias. See how Crocs can do the same — across Shopify, WooCommerce, and Magento — in one 30-minute call.
“We went from 1,000 emails on Monday morning to under 50. Gorgias has allowed us to grow the business without hiring more agents.” — Christine Diliello, Customer Service Manager, Orthofeet
15,000+
Ecommerce brands on Gorgias
$4.8B+
Revenue influenced by AI
4.6/5
G2 rating, 520+ reviews
60%
Avg tickets auto-resolved
No credit card required
Setup in under 10 minutes
Dedicated onboarding team
Results from published Gorgias customer stories.