Free Zendesk AI audit, built by Gorgias
Find out why your Zendesk AI Agent isn't resolving tickets.
Gaia is a free Chrome extension that audits your Zendesk AI in 60 seconds. See where it's failing, what your customers actually want, and the procedures that would fix it.
Chrome extension · 60-second install · No API token, no IT ticket, no credit card
What Gaia gives you
Three lenses on your AI Agent that Zendesk won't show you.
Coach your AI Agent
For every ticket your AI failed, Gaia tells you why (handover pattern, hallucination, missing action) and pre-drafts the fix. Coaching, not guessing.
Root-cause per failed ticket, ranked
Pre-drafted WHEN/IF/THEN procedures
Handover pattern detection across similar tickets
Ship procedures to Zendesk
Gaia drafts ready-to-use Instructions and Procedures grounded in your real tickets, enriched with your installed Shopify apps, and saved as drafts your team reviews before publishing.
Ecommerce templates (returns, address changes, subscriptions, tracking)
Auto-enriched with AfterShip, Loop, Recharge, Shopify when detected
Saved as drafts so you stay in control of what goes live
Voice of customer
Gaia clusters every inbound intent from your last 90 days, surfaces the language customers actually use, and ranks coverage gaps by lost volume and CSAT.
Intent clustering from real ticket data
Emerging topics + dissatisfaction drivers
Verbatim quotes per cluster, ranked by impact
How Gaia works
Three clicks. A real audit. Deeper than the dashboard.
Gaia runs as a Chrome side panel on your Zendesk tab. No API tokens, no IT ticket, no sandbox.