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Wow shoppers and empower your support team

Offer retention-worthy support with the AI-fueled customer service solution for Shopify stores.

Offer retention-worthy support with the AI-fueled customer service solution for Shopify stores

Join 14,344 merchants on the #1 Shopify helpdesk

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Customers have high expectations. You can exceed them.

Put ticket management on
AI autopilot

Leverage AI to prioritize, assign, and tag every single ticket the moment it hits your inbox. Become a well-oiled support machine without wasting hours each week sorting tickets by hand.

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Offer instant resolutions, not just instant answers

Automatically process returns, send tracking info, generate discount codes, update subscriptions, and whatever else you need to fully resolve issues. No need for extra clicks or opening Shopify.

Become an omni-available brand without spiking costs

Provide responsive service on every channel, at every hour, for every question. No need to hire extra agents — you’ve got automation on your team.

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Harness customer insights for more personalized service

Understand each customer’s order history, loyalty status, subscriptions, reviews, and more in convenient customer profiles. Everything your team needs to give a helpful, personalized answer on the first reply.

Get up and running within one week

Easily set up automations, connect your store and channels in 1 click, and reach inbox zero within 7 days. With hands-on support from our team of ecommerce experts along the way.

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632 reviews on Shopify App Store

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Accomplish more in less time with AI

Automatically triage queries, answer basic customer questions, tag tickets, and much more with AI that:

  • Provides consistent, reliable answers
  • Enhances chat, email, and more channels
  • Always offers a path to human support
  • Works under conditions you control
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Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 14,344 brands that use Gorgias every day