Scale world-class customer experiences at account name

Automate support and drive revenue from every interaction with powerful conversational commerce built for top ecommerce brands.

Book a Strategy Session

40% of the top 250 Shopify brands choose Gorgias

Read case study

Why leading ecommerce brands struggle today

Ecommerce customer experience & support leaders are faced with:
‍

Support overhead that grows faster than the business
Lack of omnichannel visibility across email, chat, social & SMS
High ticket volumes during peak seasons
SLA inconsistency across teams and markets
Missed revenue opportunities in support channels

These challenges lead to missed KPIs, poor CX, rising costs, and burnout. Gorgias solves them head-on.

How Gorgias helps enterprise ecommerce win

Gorgias brings every customer interaction into one platform — so teams can cut costs, handle more, and deliver better experiences without the extra workload.

Conversations that drive revenue

Engage shoppers at every touchpoint with conversational AI. Gorgias lifts chat conversions by over 60%.

Discover Shopping Assistant

AI trained on your playbook

Achieve 1-minute resolutions with the help of AI Agents that know your brand inside and out.

Discover AI Agent

One platform,  100+ integrations

Automate up to 50% of support volume through one powerful helpdesk.

Discover Helpdesk

Deliver measurable impact across your org

Lower support costs, reduce manual workload and lift revenue with a platform designed for ecommerce teams.

Customer Experience & Support

Eliminate tool sprawl with one platform for all support channels
Monitor agent performance and customer trends in real time
Automate at scale without losing quality or brand voice

Ecommerce

Boost revenue with conversational AI that increases chat conversions by over 60%
Shopping Assistant remembers customer preferences and past orders, providing personalized shopping experiences to all
Streamline the customer journey from browsing to buying to post-purchase support