Save time. Let Gorgias AI suggest personalized answers.

Most frequently asked questions

How can Gorgias AI predict the correct answer?

The algorithm that powers Gorgias AI learns how to best answer your shoppers, based on their past interactions with your agents. Unlike generic text recommendation systems, Gorgias AI emulates your team’s style to recommend answers aligned with your brand voice.

How to make sure I'm not sending a wrong response to a shopper?

Gorgias AI won’t send any messages directly to your shopper. As shown in the illustration at top of this page, Gorgias AI will only draft an answer proposal. Your agents will be able to edit the draft before sending it to your customers. You keep full control of what you send to shoppers.

Why is there a waitlist?

We’re rolling out Gorgias AI slowly, to ensure response quality and adjust based on user feedback.

We’ll open the feature to more people as our AI scales and improves.

How and when can I get access?

Gorgias AI’s Alpha program will launch in January 2023. The Gorgias team will contact you to turn on the Alpha feature if you join the waitlist at https://www.gorgias.com/ai.

Will Gorgias AI cost extra?

Gorgias AI will be free in alpha but may cost extra in the future. We will notify you if that happens. No charges will be added to your account without explicit approval.

How will my data be used?

We’ll use your past conversation with shoppers to train our recommendation algorithm. We train a different algorithm for each account and are not sharing data across merchants.

If you choose to enable Gorgias AI by opting in, any information used to power Gorgias AI will be shared with our partners for the sole purpose of providing you with the Gorgias AI features. We do not allow any partners or 3rd parties to use your data for training their models or any other purpose.

Following our standard data protection practices, your data is still encrypted and private.

Where can I learn more about Gorgias' privacy?

For general information about Gorgias’ security practices, you can visit our Privacy Policy. Visit also our Data Classification and Access Control Policy to learn more about how we protect your data.