With Ada, you can invite your marketing, sales and support teams to collaborate in a holistic CX strategy across the pre and post-purchase journeys to save costs, increase revenue, and drive brand loyalty.
The industry-leading conversational AI solution that empowers eCommerce brands to automate customer experiences for a better, hyper-personalized shopping journey.Get started with Gorgias
With Ada, you can provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.
- Robust integration with Gorgias enabling ticket automation and handoff to live agents
- Achieve 80% containment rate for customer inquiries like WISMO, product details, returns policy, and more
- Reserve human agents for high-value moments
- Increase average order value, sales and revenue with proactive and retargeted marketing campaigns, personalized product recommendations, improved checkout experience
- Scale your international business with multilingual support in 100+ languages
- Amplify your social reach to customers with Ada’s quick deployment across social channels like Facebook, Instagram, Line, and more
- No-code bot-building platform with industry-leading NLP & ML models to empower non-technical CX teams to build and train a smart AI chatbot in 30 days
- No-code, flexible integrations to easily connect your eCommerce tech stack with Ada
- WISMO inquiries automation
- Detects customer behaviors and proactively targets with tailored promotional campaigns like free shipping offers, BOGO offers, and discount coupons
-Collects customer information and convert into support ticket in Gorgias
-Automatically recommends products based on browsing history, items in cart, and past purchases
- Converts refund requests into exchanges to retain sales
- Understands customer needs and connects them to the right customer support department (stylist, post-sales services, etc.)
TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.
Display customers and their order information next to tickets and update information tied to a customer and their orders using macros.
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider.
Checkout Champ supercharges e-commerce businesses by simplifying the checkout process for your customers and converting more of those buyers into subscriptions and providing true one-click-upsell capabilities.