Ada
With Ada, you can invite your marketing, sales and support teams to collaborate in a holistic CX strategy across the pre and post-purchase journeys to save costs, increase revenue, and drive brand loyalty.
The industry-leading conversational AI solution that empowers eCommerce brands to automate customer experiences for a better, hyper-personalized shopping journey.
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Description
With Ada, you can provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.
Benefits:
- Robust integration with Gorgias enabling ticket automation and handoff to live agents
- Achieve 80% containment rate for customer inquiries like WISMO, product details, returns policy, and more
- Reserve human agents for high-value moments
- Increase average order value, sales and revenue with proactive and retargeted marketing campaigns, personalized product recommendations, improved checkout experience
- Scale your international business with multilingual support in 100+ languages
- Amplify your social reach to customers with Ada’s quick deployment across social channels like Facebook, Instagram, Line, and more
- No-code bot-building platform with industry-leading NLP & ML models to empower non-technical CX teams to build and train a smart AI chatbot in 30 days
- No-code, flexible integrations to easily connect your eCommerce tech stack with Ada
Use cases:
- WISMO inquiries automation
- Detects customer behaviors and proactively targets with tailored promotional campaigns like free shipping offers, BOGO offers, and discount coupons
-Collects customer information and convert into support ticket in Gorgias
-Automatically recommends products based on browsing history, items in cart, and past purchases
- Converts refund requests into exchanges to retain sales
- Understands customer needs and connects them to the right customer support department (stylist, post-sales services, etc.)
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