Ada

With Ada, you can invite your marketing, sales and support teams to collaborate in a holistic CX strategy across the pre and post-purchase journeys to save costs, increase revenue, and drive brand loyalty.

The industry-leading conversational AI solution that empowers eCommerce brands to automate customer experiences for a better, hyper-personalized shopping journey.

Get started with Gorgias
AdaAda
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/other-chat-integrations/ada-ai-chatbot
Ada
Ada
Pricing
Free
Contact Ada for pricing
  • Contact Ada for pricing
  • Contact Ada for pricing

Description

With Ada, you can provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.

Benefits:

- Robust integration with Gorgias enabling ticket automation and handoff to live agents

- Achieve 80% containment rate for customer inquiries like WISMO, product details, returns policy, and more

- Reserve human agents for high-value moments

- Increase average order value, sales and revenue with proactive and retargeted marketing campaigns, personalized product recommendations, improved checkout experience

- Scale your international business with multilingual support in 100+ languages

- Amplify your social reach to customers with Ada’s quick deployment across social channels like Facebook, Instagram, Line, and more

- No-code bot-building platform with industry-leading NLP & ML models to empower non-technical CX teams to build and train a smart AI chatbot in 30 days

- No-code, flexible integrations to easily connect your eCommerce tech stack with Ada

Use cases:

- WISMO inquiries automation

- Detects customer behaviors and proactively targets with tailored promotional campaigns like free shipping offers, BOGO offers, and discount coupons

-Collects customer information and convert into support ticket in Gorgias

-Automatically recommends products based on browsing history, items in cart, and past purchases

- Converts refund requests into exchanges to retain sales

- Understands customer needs and connects them to the right customer support department (stylist, post-sales services, etc.)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase