Address Guard

Customers will often mistype shipping addresses, which lead to failed deliveries and ultimately, upset customers. Inaccurate shipping addresses may result in returned shipments and expensive redelivery fees. Address Guard will verify, standardize, cleanse and format address data for 240+ countries.

With accurate customer data, you can better plan deliveries and boost your customer satisfaction by meeting delivery expectations.

With this integration, you'll be able to:

• View the real-time status of an order’s shipping address validation status including related tags.
  

• Automatically create tickets in Gorgias based on address related issues such as PO Box issues or undeliverable shipping address - helping to keep your customer service team more proactive in customer outreach.  

• Give your CS team an effective means of communicating issues with your customers and be notified as soon as those address updates are completed.

Reduce communication headache between your team and customers by pulling in the order address validation status in real-time.

Easily notify customers of problematic address issues and delays with their order by viewing the reason why an address was flagged.

Live updates ensure that when customers update their shipping address, your CS team is aware of which changes were made for effective follow up.