Alloy

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/alloy
Alloy
Alloy
trusted partner
preferred partner
Categories
Pricing
Free
Free and premium plans available
  • Free and premium plans available
  • Free and premium plans available

Description

Merchants use Alloy to eliminate tedious tasks across fulfillments, marketing, operations, & more.

By setting up automated workflows on Alloy, you no longer need to hire an assistant or engineer to help you run the day-to-day operations of your store.

Build your own workflows or use prebuilt recipes across the following categories:

  • Marketing
  • Customer service
  • Fulfillments
  • Store operations
  • Analytics & more

Alloy connects 80+ popular ecommerce apps and can help you set up your 1st workflow.

Use cases: 

  • Insert daily shipment tracking data from your 3PL into Gorgias
  • Upload files from customers directly to Google Drive
  • Add Typeform survey data into customer profiles
  • When customers request a return, upload details as a ticket
  • Send weekly support reports (ie closed tickets, etc) to Slack or email
  • If a ticket hasn't been closed in X days, send to rep on Slack
  • Auto-create tickets for poor reviews from Stamped, Yotpo, Reviews.io, LoyaltyLion, & more
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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