Take care of your shoppers with Gorgias & Alloy

Alloy

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

Get started with Gorgias

More information soon. In the meantime, visit the following documentation page:

https://docs.gorgias.com/business-intelligence/alloy

Alloy

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

trusted partner

preferred partner

Description

Merchants use Alloy to eliminate tedious tasks across fulfillments, marketing, operations, & more.

By setting up automated workflows on Alloy, you no longer need to hire an assistant or engineer to help you run the day-to-day operations of your store.

Build your own workflows or use prebuilt recipes across the following categories:

Marketing
Customer service
Fulfillments
Store operations
Analytics & more

Alloy connects 80+ popular ecommerce apps and can help you set up your 1st workflow.

Use cases:

Insert daily shipment tracking data from your 3PL into Gorgias
Upload files from customers directly to Google Drive
Add Typeform survey data into customer profiles
When customers request a return, upload details as a ticket
Send weekly support reports (ie closed tickets, etc) to Slack or email
If a ticket hasn't been closed in X days, send to rep on Slack
Auto-create tickets for poor reviews from Stamped, Yotpo, Reviews.io, LoyaltyLion, & more

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

Read Usecase

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

Read Usecase

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

Read Usecase

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

Read Usecase

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