Alloy

Name: Gorgias
Rating: 4.6 (484 reviews)

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

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More information soon. In the meantime, visit the following documentation page:

https://docs.gorgias.com/business-intelligence/alloy

Alloy

Alloy Automation is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier.

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preferred partner

Description

Alloy Automation is a no-code platform for ecommerce brands to build automated workflows that save time and increase efficiency. Trigger actions in 150+ apps from customers and tickets created, plus ticket messages in Gorgias.

Top brands use Alloy to automate tedious operations tasks and to power more personalized marketing. At the end of the day, lean teams can use automation to get more done. In addition to customized workflows, Alloy enables users to start from a library of 100+ prebuilt recipes that top users of the platform have created.

See what leading brands like Brooklinen, Bokksu, Doe Lashes, & others use. ‍

Use cases:

When a customer is created in Gorgias, update it in Netsuite
When a ticket is created in Gorgias, send a slack message to your team
Insert daily shipment tracking data from your 3PL into Gorgias
Upload files from customers directly to Google Drive
Add Typeform survey data into customer profiles
When customers request a return, upload details as a ticket
Auto-create tickets for poor reviews from Stamped, Yotpo, Reviews.io, LoyaltyLion, & more

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

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