Answerbase

Answerbase recognizes when Gorgias chat is available and gives users the option to chat.

Automatically answers customer product questions by getting answers from your product descriptions, specifications, Q&A content, or verified customer answers (as desired). Also attracts new customers who are asking similar questions on Google.

Get started with Gorgias
AnswerbaseAnswerbase
More information soon. In the meantime, visit the following documentation page:
https://help.answerbase.com/Article/3590718/How-to-Integrate-Gorgias-with-Answerbase-on-Your-Ecommerce-Site
Answerbase
Answerbase
trusted partner
preferred partner

Description

Answerbase automatically answers customer product questions when you've already provided answers through your product descriptions, specifications, Q&A content, or (as desired) verified customer answers. Answerbase also publishes relevant product Q&A content on landing pages (similar to Amazon's product Q&A) optimized for search which attracts customers asking similar product questions through Google and other search engines.

For new inquiries, Answerbase recognizes when Gorgias chat is available and gives users the option to chat to get their answer if that is their preferred channel of communication.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Answerbase

Answerbase recognizes when Gorgias chat is available and gives users the option to chat.

Get started with Gorgias
trusted partner
preferred partner
Categories
Answerbase
Pricing
Free
From $19/month
This integration is free to install
in Gorgias

Overview

Answerbase automatically answers customer product questions when you've already provided answers through your product descriptions, specifications, Q&A content, or (as desired) verified customer answers. Answerbase also publishes relevant product Q&A content on landing pages (similar to Amazon's product Q&A) optimized for search which attracts customers asking similar product questions through Google and other search engines.

For new inquiries, Answerbase recognizes when Gorgias chat is available and gives users the option to chat to get their answer if that is their preferred channel of communication.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Answerbase

Answerbase recognizes when Gorgias chat is available and gives users the option to chat.

Automatically answers customer product questions by getting answers from your product descriptions, specifications, Q&A content, or verified customer answers (as desired). Also attracts new customers who are asking similar questions on Google.

Get started with Gorgias
trusted partner
preferred partner
Categories
Answerbase
Pricing
Free
From $19/month
This integration is free to install to in Gorgias

Overview

How

Answerbase

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Answerbase

Answerbase recognizes when Gorgias chat is available and gives users the option to chat.

Automatically answers customer product questions by getting answers from your product descriptions, specifications, Q&A content, or verified customer answers (as desired). Also attracts new customers who are asking similar questions on Google.

Get started with Gorgias
AnswerbaseAnswerbase
More information soon. In the meantime, visit the following documentation page:
https://help.answerbase.com/Article/3590718/How-to-Integrate-Gorgias-with-Answerbase-on-Your-Ecommerce-Site
Answerbase
trusted partner
preferred partner

Description

Answerbase automatically answers customer product questions when you've already provided answers through your product descriptions, specifications, Q&A content, or (as desired) verified customer answers. Answerbase also publishes relevant product Q&A content on landing pages (similar to Amazon's product Q&A) optimized for search which attracts customers asking similar product questions through Google and other search engines.

For new inquiries, Answerbase recognizes when Gorgias chat is available and gives users the option to chat to get their answer if that is their preferred channel of communication.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase