Answerbase

Answerbase recognizes when Gorgias chat is available and gives users the option to chat.

Automatically answers customer product questions by getting answers from your product descriptions, specifications, Q&A content, or verified customer answers (as desired). Also attracts new customers who are asking similar questions on Google.

Get started with Gorgias
AnswerbaseAnswerbase
More information soon. In the meantime, visit the following documentation page:
https://help.answerbase.com/Article/3590718/How-to-Integrate-Gorgias-with-Answerbase-on-Your-Ecommerce-Site
Answerbase
Answerbase
Pricing
Free
From $19/month
  • From $19/month
  • From $19/month

Description

Answerbase automatically answers customer product questions when you've already provided answers through your product descriptions, specifications, Q&A content, or (as desired) verified customer answers. Answerbase also publishes relevant product Q&A content on landing pages (similar to Amazon's product Q&A) optimized for search which attracts customers asking similar product questions through Google and other search engines.

For new inquiries, Answerbase recognizes when Gorgias chat is available and gives users the option to chat to get their answer if that is their preferred channel of communication.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase