ARPU

Improve CX. Increase LTV. Reduce Churn.

Improve CX. Increase LTV. Reduce Churn.

Get started with Gorgias
ARPUARPU
More information soon. In the meantime, visit the following documentation page:
https://help.getarpu.com/help/gorgias-integration
ARPU
ARPU
trusted partner
preferred partner
Pricing
Free
$0.06 per active monthly subscriber, $0.02 per subscriber after 5,000. Plans start at $45 per month.
We offer a 14-day free trial + custom setup. See what results you can expect before you pay us a dime

Description

Manually changing Recharge account information for subscribers takes time and effort. You have to ask a series of questions to understand exactly what they want and execute it.

Providing instructions for them to do it themselves isn’t always a great subscriber experience. They may get tripped up navigating the steps. Or distracted.

Enter the ARPU Gorgias integration, which provides the optimal option between two extremes: providing subscribers multi-step instructions to complete an action or doing it for them manually.

With ARPU, customer success teams can quickly generate and send links to quick, no-login-required flows for subscribers to self-serve when they need to make changes to their Recharge subscriptions. Each flow is optimized for completion rates and can be completed in a few quick clicks (or taps).

These secure links take subscribers through quick, intuitive flows to complete specific actions. They can be set to expire after a set number of days. [For security, modifications are limited and do not allow address changes or access to payment information.]

Use ARPU with Gorgias to help subscribers quickly:

  • Delay next charge/shipment
  • Ship subscription now
  • Swap product variants
  • Add a 1-time purchase to next shipment
  • Add subscription product
  • Send someone a gift
  • Manage account in Recharge

You can use ARPU flow links with Gorgias automations to deflect tickets or manually generate links to these flows (just click the flow you’d like to link to and a default message will appear in your response).

Example of common requests that can be resolved with automated responses and ARPU actions:

  • A subscriber message mentions that they need to reschedule their subscription and uses a word like “vacation,” “delay,” or “pause.” Gorgias can send a response like, “If you’d like to delay your next shipment, that’s no problem at all. Click here to pick a date that works for you.”

With ARPU, you can offer subscribers exceptional service they expect, but with less hassle.

Coming Soon:

  • The ability to send a link to a flow to quickly claim a free item.
  • Flows reps can use to complete actions on behalf of the subscriber (add a free item, generate a coupon, delay the order for the customer)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

ARPU

Improve CX. Increase LTV. Reduce Churn.

Get started with Gorgias
trusted partner
preferred partner
ARPU
Pricing
Free
$0.06 per active monthly subscriber, $0.02 per subscriber after 5,000. Plans start at $45 per month.
This integration is free to install
in Gorgias
We offer a 14-day free trial + custom setup. See what results you can expect before you pay us a dime

Overview

Manually changing Recharge account information for subscribers takes time and effort. You have to ask a series of questions to understand exactly what they want and execute it.

Providing instructions for them to do it themselves isn’t always a great subscriber experience. They may get tripped up navigating the steps. Or distracted.

Enter the ARPU Gorgias integration, which provides the optimal option between two extremes: providing subscribers multi-step instructions to complete an action or doing it for them manually.

With ARPU, customer success teams can quickly generate and send links to quick, no-login-required flows for subscribers to self-serve when they need to make changes to their Recharge subscriptions. Each flow is optimized for completion rates and can be completed in a few quick clicks (or taps).

These secure links take subscribers through quick, intuitive flows to complete specific actions. They can be set to expire after a set number of days. [For security, modifications are limited and do not allow address changes or access to payment information.]

Use ARPU with Gorgias to help subscribers quickly:

  • Delay next charge/shipment
  • Ship subscription now
  • Swap product variants
  • Add a 1-time purchase to next shipment
  • Add subscription product
  • Send someone a gift
  • Manage account in Recharge

You can use ARPU flow links with Gorgias automations to deflect tickets or manually generate links to these flows (just click the flow you’d like to link to and a default message will appear in your response).

Example of common requests that can be resolved with automated responses and ARPU actions:

  • A subscriber message mentions that they need to reschedule their subscription and uses a word like “vacation,” “delay,” or “pause.” Gorgias can send a response like, “If you’d like to delay your next shipment, that’s no problem at all. Click here to pick a date that works for you.”

With ARPU, you can offer subscribers exceptional service they expect, but with less hassle.

Coming Soon:

  • The ability to send a link to a flow to quickly claim a free item.
  • Flows reps can use to complete actions on behalf of the subscriber (add a free item, generate a coupon, delay the order for the customer)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

ARPU

Improve CX. Increase LTV. Reduce Churn.

Improve CX. Increase LTV. Reduce Churn.

Get started with Gorgias
trusted partner
preferred partner
Categories
ARPU
Pricing
Free
$0.06 per active monthly subscriber, $0.02 per subscriber after 5,000. Plans start at $45 per month.
This integration is free to install to in Gorgias
We offer a 14-day free trial + custom setup. See what results you can expect before you pay us a dime

Overview

How

ARPU

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

ARPU

Improve CX. Increase LTV. Reduce Churn.

Improve CX. Increase LTV. Reduce Churn.

Get started with Gorgias
ARPUARPU
More information soon. In the meantime, visit the following documentation page:
https://help.getarpu.com/help/gorgias-integration
ARPU
trusted partner
preferred partner
Pricing
Free
$0.06 per active monthly subscriber, $0.02 per subscriber after 5,000. Plans start at $45 per month.
We offer a 14-day free trial + custom setup. See what results you can expect before you pay us a dime

Description

Manually changing Recharge account information for subscribers takes time and effort. You have to ask a series of questions to understand exactly what they want and execute it.

Providing instructions for them to do it themselves isn’t always a great subscriber experience. They may get tripped up navigating the steps. Or distracted.

Enter the ARPU Gorgias integration, which provides the optimal option between two extremes: providing subscribers multi-step instructions to complete an action or doing it for them manually.

With ARPU, customer success teams can quickly generate and send links to quick, no-login-required flows for subscribers to self-serve when they need to make changes to their Recharge subscriptions. Each flow is optimized for completion rates and can be completed in a few quick clicks (or taps).

These secure links take subscribers through quick, intuitive flows to complete specific actions. They can be set to expire after a set number of days. [For security, modifications are limited and do not allow address changes or access to payment information.]

Use ARPU with Gorgias to help subscribers quickly:

  • Delay next charge/shipment
  • Ship subscription now
  • Swap product variants
  • Add a 1-time purchase to next shipment
  • Add subscription product
  • Send someone a gift
  • Manage account in Recharge

You can use ARPU flow links with Gorgias automations to deflect tickets or manually generate links to these flows (just click the flow you’d like to link to and a default message will appear in your response).

Example of common requests that can be resolved with automated responses and ARPU actions:

  • A subscriber message mentions that they need to reschedule their subscription and uses a word like “vacation,” “delay,” or “pause.” Gorgias can send a response like, “If you’d like to delay your next shipment, that’s no problem at all. Click here to pick a date that works for you.”

With ARPU, you can offer subscribers exceptional service they expect, but with less hassle.

Coming Soon:

  • The ability to send a link to a flow to quickly claim a free item.
  • Flows reps can use to complete actions on behalf of the subscriber (add a free item, generate a coupon, delay the order for the customer)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase