Certainly

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Get started with Gorgias
CertainlyCertainly
More information soon. In the meantime, visit the following documentation page:
https://support.certainly.io/hc/en-us/articles/4411392411154
Certainly
Certainly
trusted partner
preferred partner
Categories
Pricing
Free
Get in touch
Free trial available

Description

The integration with Gorgias enables tickets automation and handover to live agents.

  • 24/7 multilingual support
  • Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
  • Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
  • Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
  • Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.​
  • No-code bot building platform, for business-line people.
  • Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.

Average Results with Certainly:

  • 18% Conversion rate increase
  • 40% Average order value increase
  • 31% Customers reaching checkout increase
  • 50% Lower bounce rate
  • 50+% Support tickets deflection
  • Increase of CSAT & NPS

Use cases: 

  • Supports the customer buying journey
  • Provides product recommendations based on customer behaviors and intent.
  • Dynamic support, upselling and returns handling
  • For Fashion & Apparel brands, helps users with size guides and reduces returns
  • WISMO + many other inquiries automation
  • Collects customer information and convert it into support ticket in Gorgias
  • Understands customer intent and connects them to the right customer support department
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Certainly

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Get started with Gorgias
trusted partner
preferred partner
Categories
Certainly
Pricing
Free
Get in touch
This integration is free to install
in Gorgias
Free trial available

Overview

The integration with Gorgias enables tickets automation and handover to live agents.

  • 24/7 multilingual support
  • Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
  • Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
  • Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
  • Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.​
  • No-code bot building platform, for business-line people.
  • Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.

Average Results with Certainly:

  • 18% Conversion rate increase
  • 40% Average order value increase
  • 31% Customers reaching checkout increase
  • 50% Lower bounce rate
  • 50+% Support tickets deflection
  • Increase of CSAT & NPS

Use cases: 

  • Supports the customer buying journey
  • Provides product recommendations based on customer behaviors and intent.
  • Dynamic support, upselling and returns handling
  • For Fashion & Apparel brands, helps users with size guides and reduces returns
  • WISMO + many other inquiries automation
  • Collects customer information and convert it into support ticket in Gorgias
  • Understands customer intent and connects them to the right customer support department
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Certainly

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Get started with Gorgias
trusted partner
preferred partner
Categories
Certainly
Pricing
Free
Get in touch
This integration is free to install to in Gorgias
Free trial available

Overview

How

Certainly

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Certainly

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.

Get started with Gorgias
CertainlyCertainly
More information soon. In the meantime, visit the following documentation page:
https://support.certainly.io/hc/en-us/articles/4411392411154
Certainly
trusted partner
preferred partner
Categories
Pricing
Free
Get in touch
Free trial available

Description

The integration with Gorgias enables tickets automation and handover to live agents.

  • 24/7 multilingual support
  • Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
  • Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
  • Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
  • Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.​
  • No-code bot building platform, for business-line people.
  • Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.

Average Results with Certainly:

  • 18% Conversion rate increase
  • 40% Average order value increase
  • 31% Customers reaching checkout increase
  • 50% Lower bounce rate
  • 50+% Support tickets deflection
  • Increase of CSAT & NPS

Use cases: 

  • Supports the customer buying journey
  • Provides product recommendations based on customer behaviors and intent.
  • Dynamic support, upselling and returns handling
  • For Fashion & Apparel brands, helps users with size guides and reduces returns
  • WISMO + many other inquiries automation
  • Collects customer information and convert it into support ticket in Gorgias
  • Understands customer intent and connects them to the right customer support department
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase