Certainly

The integration with Gorgias enables tickets automation and handover to live agents.

• 24/7 multilingual support
• Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
• Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
• Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
• Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.​
• No-code bot building platform, for business-line people.
• Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.

Average Results with Certainly:‍‍

• 18% Conversion rate increase
• 40% Average order value increase
• 31% Customers reaching checkout increase
• 50% Lower bounce rate
• 50+% Support tickets deflection
• Increase of CSAT & NPS

Use cases: 

• Supports the customer buying journey
• Provides product recommendations based on customer behaviors and intent.
• Dynamic support, upselling and returns handling
• For Fashion & Apparel brands, helps users with size guides and reduces returns
• WISMO + many other inquiries automation
• Collects customer information and convert it into support ticket in Gorgias
• Understands customer intent and connects them to the right customer support department