<- Browse apps

Certainly

Certainly is a Conversational AI chatbot platform made especially for eCommerce, that enables DTC eCommerce brands to increase sales and improve customer experience.
Get Started With Gorgias
Pricing
Pricing
Get in touch
Categories

The integration with Gorgias enables tickets automation and handover to live agents.

  • 24/7 multilingual support
  • Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
  • Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
  • Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
  • Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.​
  • No-code bot building platform, for business-line people.
  • Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.

Average Results with Certainly:

  • 18% Conversion rate increase
  • 40% Average order value increase
  • 31% Customers reaching checkout increase
  • 50% Lower bounce rate
  • 50+% Support tickets deflection
  • Increase of CSAT & NPS

Use cases: 

  • Supports the customer buying journey
  • Provides product recommendations based on customer behaviors and intent.
  • Dynamic support, upselling and returns handling
  • For Fashion & Apparel brands, helps users with size guides and reduces returns
  • WISMO + many other inquiries automation
  • Collects customer information and convert it into support ticket in Gorgias
  • Understands customer intent and connects them to the right customer support department

Don’t just take our word for it...