The integration with Gorgias enables tickets automation and handover to live agents.
24/7 multilingual support
Deflect support tickets of most frequently asked questions such as WISMO, returns, size, product information
Collect zero-party data and understand why an end-user is visiting your webshop and what’s important at that moment. Use this to either drive sales through the conversation via the chatbot or use the zero-party data for retargeting later, drive loyalty and grow customer lifetime value.
Supports the active buying intent by helping end-users find the right product, in the right context (sizing, gifting, upsell/cross sell, etc.)
Assist with checkout and payment - Pre-empt cart abandonment with supportive conversations, ask to join loyalty programs, etc.
No-code bot building platform, for business-line people.
Integrates with all your eCommerce tech stack with our pre-made, no-code webhook templates.
Average Results with Certainly:
18% Conversion rate increase
40% Average order value increase
31% Customers reaching checkout increase
50% Lower bounce rate
50+% Support tickets deflection
Increase of CSAT & NPS
Supports the customer buying journey
Provides product recommendations based on customer behaviors and intent.
Dynamic support, upselling and returns handling
For Fashion & Apparel brands, helps users with size guides and reduces returns
WISMO + many other inquiries automation
Collects customer information and convert it into support ticket in Gorgias
Understands customer intent and connects them to the right customer support department