Chatdesk

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

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ChatdeskChatdesk
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/other-integrations/chatdesk-teams
Chatdesk
Chatdesk

Description

Chatdesk is for brands who need additional support agents for social moderation and responding to Gorgias email and chat messages, particularly during after hours and peak times. Chatdesk helps companies find super fans of their brand (e.g., customers, brand enthusiasts), who work alongside the support team to deliver personalized customer care (e.g., pre-sale questions, order status, social moderation).

With the Gorgias and Chatdesk integration you can: 

- Increase sales by answering pre-sales questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

- Personalize responses from US-based super fans of your brand. Many are your customers or industry experts!

- Respond fast, 24/7 to all your Facebook, Instagram comments, DMs, Chat and Emails. Respond fast during after hours and peak times

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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