Chatdesk

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Get started with Gorgias
ChatdeskChatdesk
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/other-integrations/chatdesk-teams
Chatdesk
Chatdesk
trusted partner
preferred partner

Description

Chatdesk is for brands who need additional support agents for social moderation and responding to Gorgias email and chat messages, particularly during after hours and peak times. Chatdesk helps companies find super fans of their brand (e.g., customers, brand enthusiasts), who work alongside the support team to deliver personalized customer care (e.g., pre-sale questions, order status, social moderation).

With the Gorgias and Chatdesk integration you can: 

- Increase sales by answering pre-sales questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

- Personalize responses from US-based super fans of your brand. Many are your customers or industry experts!

- Respond fast, 24/7 to all your Facebook, Instagram comments, DMs, Chat and Emails. Respond fast during after hours and peak times

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Chatdesk

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Get started with Gorgias
trusted partner
preferred partner
Chatdesk
Pricing
Free
From $99/month
This integration is free to install
in Gorgias

Overview

Chatdesk is for brands who need additional support agents for social moderation and responding to Gorgias email and chat messages, particularly during after hours and peak times. Chatdesk helps companies find super fans of their brand (e.g., customers, brand enthusiasts), who work alongside the support team to deliver personalized customer care (e.g., pre-sale questions, order status, social moderation).

With the Gorgias and Chatdesk integration you can: 

- Increase sales by answering pre-sales questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

- Personalize responses from US-based super fans of your brand. Many are your customers or industry experts!

- Respond fast, 24/7 to all your Facebook, Instagram comments, DMs, Chat and Emails. Respond fast during after hours and peak times

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Chatdesk

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Get started with Gorgias
trusted partner
preferred partner
Categories
Chatdesk
Pricing
Free
From $99/month
This integration is free to install to in Gorgias

Overview

How

Chatdesk

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Chatdesk

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Chatdesk provides US-based superfans of your brand who deliver personalized and on-demand support (e.g., social moderation, pre-sale questions, order status) across Facebook/IG/TikTok, email, and chat.

Get started with Gorgias
ChatdeskChatdesk
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/other-integrations/chatdesk-teams
Chatdesk
trusted partner
preferred partner

Description

Chatdesk is for brands who need additional support agents for social moderation and responding to Gorgias email and chat messages, particularly during after hours and peak times. Chatdesk helps companies find super fans of their brand (e.g., customers, brand enthusiasts), who work alongside the support team to deliver personalized customer care (e.g., pre-sale questions, order status, social moderation).

With the Gorgias and Chatdesk integration you can: 

- Increase sales by answering pre-sales questions, FAQs and repetitive tickets. Responses perfectly match your brand voice from day one.

- Personalize responses from US-based super fans of your brand. Many are your customers or industry experts!

- Respond fast, 24/7 to all your Facebook, Instagram comments, DMs, Chat and Emails. Respond fast during after hours and peak times

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase