CraftCX

Measure and improve your AI-led customer experience.

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App details

Pricing

Pay-as-you-go plan at $0.05 per conversation. Monthly subscriptions with included usage from $125/month.

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Categories

BI & Analytics Tools

Quality Assurance

Use the AXIS framework (AI Experience Impact Score) by CraftCX to build confidence in your AI-driven support interactions. Track your resolution accuracy, interaction effort and handoff smoothness, and get clear insights on opportunities to improve your AI-driven support experience.

Discover insights on the areas your AI-driven support struggles most, in order to provide the best context for you AI-agent.

Deflection is great, but did the customer really get what they needed, or just drop off? CraftCX delivers clear insights on how your AI-agent performs.

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

Senior CX Manager

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."

Sindi Melgar

Customer Service Manager

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."

Molly Wallace Kerrigan

VP Marketing

"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."

Mia Chapa

Sr. Director of Customer Experience

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