Daasity

Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.

Daasity enables better data-driven decision-making for DTC brands, leading to faster and more profitable growth.

Get started with Gorgias
DaasityDaasity
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/daasity
Daasity
Daasity
trusted partner
preferred partner

Description

Daasity centralizes data from all your tools into a working data model and visualizing it into dashboards that provide insights for high-growth DTC brands. This saves you time from having to manually build reports in spreadsheets and gives you immediate access to the powerful insights you need for growth.

Benefits: 

  • Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.
  • Create custom reports to find the insights sitting in your customer support tickets.
  • Pull in your Customer Support data to analyze it alongside their Sales, Marketing, Operations, and Returns data.

With the Gorgias integration, you can: 

Track metrics around Customer Service Performance like: Tickets volume, Ticket tags and text, Customers associated with the tickets, Satisfaction Survey Data, Reply and Resolution times.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
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Daasity

Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.

Get started with Gorgias
trusted partner
preferred partner
Daasity
Pricing
Free
From $199/month
This integration is free to install
in Gorgias

Overview

Daasity centralizes data from all your tools into a working data model and visualizing it into dashboards that provide insights for high-growth DTC brands. This saves you time from having to manually build reports in spreadsheets and gives you immediate access to the powerful insights you need for growth.

Benefits: 

  • Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.
  • Create custom reports to find the insights sitting in your customer support tickets.
  • Pull in your Customer Support data to analyze it alongside their Sales, Marketing, Operations, and Returns data.

With the Gorgias integration, you can: 

Track metrics around Customer Service Performance like: Tickets volume, Ticket tags and text, Customers associated with the tickets, Satisfaction Survey Data, Reply and Resolution times.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.