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Daasity
Used daily by 
10,278
+ DTC brands

Daasity
Daasity

Daasity
Daasity
 + 
Gorgias

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Get a live demo

Daasity

Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.

Daasity enables better data-driven decision-making for DTC brands, leading to faster and more profitable growth.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/daasity
Daasity
Daasity
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preferred partner

Description

Daasity centralizes data from all your tools into a working data model and visualizing it into dashboards that provide insights for high-growth DTC brands. This saves you time from having to manually build reports in spreadsheets and gives you immediate access to the powerful insights you need for growth.

Benefits: 

  • Dive deep into your Customer support metrics to analyze how your team is performing and identify areas to improve your team's efficiency.
  • Create custom reports to find the insights sitting in your customer support tickets.
  • Pull in your Customer Support data to analyze it alongside their Sales, Marketing, Operations, and Returns data.

With the Gorgias integration, you can: 

Track metrics around Customer Service Performance like: Tickets volume, Ticket tags and text, Customers associated with the tickets, Satisfaction Survey Data, Reply and Resolution times.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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