Gatsby

See Instagram insights when responding to tickets, track Instagram mentions and engagement for your brand, and automate valuable influencer workflows all in Gorgias.

Gatsby provides growing brands with more intimate customer analytics - featuring powerful influencer scoring, collab automation, and engagement metrics.

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GatsbyGatsby
More information soon. In the meantime, visit the following documentation page:
http://help.gatsby.ai/en/articles/5389708-connecting-gatsby-with-gorgias
Gatsby
Gatsby
Categories
Pricing
Free
Plans start at $89/month
  • Plans start at $89/month
  • Plans start at $89/month

Description

Gatsby identifies influencers among your customer base. With the Gorgias and Gatsby integration, you can now identify when influential customers are reaching out for support and take that into account when prioritizing tickets, asking them to share positive support experiences and more.

You can also automate workflows in Gorgias when customers post about your brand. For example if a customer mentions your brand on Instagram, then send them a thank you message and free product. With this integration, you're able to turn more happy customers into active and authentic influencers for your brand, and you can track all of that automatically.

With Gorgias and Gatsby you can: 

- Flag customer support tickets based on any influencer metrics, like if the customer has evangelized & mentioned your brand on Instagram before, or if they have high potential to become an influencer for you.

- Enable reps to turn positive support experiences into influencer opportunities, ie: ask happy customers to share their experience on Instagram and track the media, engagement & reach that come from these interactions, as well as conversions from any thank you promo code they're given.

- Automate influencer outreach and rewards when happy customers go on to mention the brand on media, including with Instagram DMs now through Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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