Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get a live demo
Glew
Used daily by 
9,345
+ DTC brands

Glew
Glew

Glew
Glew
 + 
Gorgias

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get a live demo

Glew

Get actionable insights on your customer support

Connect, transform and visualize all your data in one place. Get powerful insights to grow your business through intuitive dashboards, automated reports and more.

Get started with Gorgias
GlewGlew
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/glew-io
Glew
Glew
trusted partner
preferred partner
Pricing
Free
Free and premium plans available
Free trial available

Description

Trusted by thousands of brands, merchants, and agencies, the Glew platform is built for ecommerce, allowing you to connect, transform and visualize all your data in one convenient interface.

We provide all the business intelligence you need to grow your business through intuitive dashboards and automated alerts.

Specially designed to support ecommerce analytics, Glew integrates with leading ecommerce apps and other popular tools so you can easily stay on top of your key numbers.

Connecting Glew and Gorgias allows you to analyze your Gorgias data in Glew alongside multichannel data from your other connected integrations. Create custom reports through our bundled Mode license, or your BI tool of choice, using data from Gorgias and across your tech stack, to get insight into your customer support performance and how it impacts the rest of your business.

With this integration, you can see snapshots of:

  • Tickets created during a time period
  • Avg score during a time period
  • Number of open tickets in a time period
  • Customer satisfaction
  • Tickets by Channel
  • Tickets by hour
  • Average tickets by day of the week
  • Tickets created/solved by date
  • Created tickets and revenue
  • Created tickets and orders
  • Tickets by resolution time
  • Tickets by agent replies

See tickets broken down by agent for: 

  • Open Tickets
  • Closed Tickets
  • Average time
  • Agent replies
  • Average score

And much, much more!

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase